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Contact Form - Message Not Delivered

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4 years 5 months ago #82909 by Renee
Contact Form - Message Not Delivered was created by Renee
Hi,

A prospect attempted to submit a "Contact Us" form and received the following email (pasted below). The prospect knows an existing member so reported the issue to the existing member who forwarded the email to me. Attached to that email was a .txt file, which I've attached here. It appears the attachment is what is normally sent to our VP Membership.

Do you know what the problem is?

Renee
Club# 7359
toastofpetaluma.org/
================================
From: FreeToastHost Server <server@toastmastersclubs.org>
Date: February 16, 2021 at 8:26:19 PM PST
To: yukiascue@yahoo.com
Subject: [FreeToastHost] Message Not Delivered: [TM-TOP] Toast of Petaluma Contact Form Submission

You do not have the right permissions to send an e-mail to this e-mail address (contactusform-7359@toastmastersclubs.org) from yukiascue@yahoo.com . Be sure your "From" address in your e-mail client is the same as your address in your toastmastersclubs.org member profile.
Attachments:
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4 years 5 months ago - 4 years 5 months ago #82910 by SteveTheTechie
Replied by SteveTheTechie on topic Contact Form - Message Not Delivered
Looks to me that someone in another club blacklisted this person... The following is from our email logs:
Code:
BLACKLISTED (yukiascue@yahoo.com; Bounced) Wed 2021/02/17 04:19:07 UTC Club:[7359] From:[yukiascue@yahoo.com] To:[contactusform-7359@toastmastersclubs.org] CC:[] Subject:[[TM-TOP] Toast of Petaluma Contact Form Submission] ALL To:[] ALL CC:[] FAILURE (Unauthorized From: yukiascue@yahoo.com; Valid To; Bounced) Wed 2021/02/17 04:19:07 UTC Club:[7359] From:[yukiascue@yahoo.com] To:[contactusform-7359@toastmastersclubs.org] CC:[] Subject:[[TM-TOP] Toast of Petaluma Contact Form Submission] ALL To:[] ALL CC:[] Server Email FOR:[contactusform-7359@toastmastersclubs.org] SUCCESS (Form Email) Wed 2021/02/17 04:26:17 UTC Club:[7359] From:[Yuki Ascue <yukiascue@yahoo.com>] To:[contactusform-7359@toastmastersclubs.org] CC:[] Subject:[[TM-TOP] Toast of Petaluma Contact Form Submission] BLACKLISTED (yukiascue@yahoo.com; Bounced) Wed 2021/02/17 04:26:18 UTC Club:[7359] From:[yukiascue@yahoo.com] To:[contactusform-7359@toastmastersclubs.org] CC:[] Subject:[[TM-TOP] Toast of Petaluma Contact Form Submission] ALL To:[] ALL CC:[] FAILURE (Unauthorized From: yukiascue@yahoo.com; Valid To; Bounced) Wed 2021/02/17 04:26:18 UTC Club:[7359] From:[yukiascue@yahoo.com] To:[contactusform-7359@toastmastersclubs.org] CC:[] Subject:[[TM-TOP] Toast of Petaluma Contact Form Submission] ALL To:[] ALL CC:[] Server Email FOR:[contactusform-7359@toastmastersclubs.org]
You can receive email from them if you add their address to your club whitelist. However, I would be curious as to why another club blacklisted them. ;)
Last edit: 4 years 5 months ago by SteveTheTechie.
The following user(s) said Thank You: Renee
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4 years 5 months ago #82911 by Renee
Replied by Renee on topic Contact Form - Message Not Delivered
Hi Steve -- Thank you for the explanation that another club blacklisted this person. As a current member of our club personally knows this person, I also wonder why another club blacklisted the person.. Is there a way to find out which club blacklisted the person, so that if it was a misunderstanding, it could be resolved? If that information is confidential, would you be able to tell the person who was blacklisted, which club blacklisted the person?

Thanks,
Renee
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4 years 5 months ago - 4 years 5 months ago #82912 by SteveTheTechie
Replied by SteveTheTechie on topic Contact Form - Message Not Delivered
Sorry, we will not divulge which club blacklisted the person. You will need to either add their email address to your club whitelist (in Email & Contact Forms) or disable the use of the Crowd-Sourced Blacklist feature.

Keep in mind that I have done everything I could think of in the past with the blacklisting functionality to ensure that no one gets accidently blacklisted--it must be a conscious decision to add them. It could be that they actually were blacklisted from a misunderstanding, but not likely it was by accident. Someone would have clicked the "Is this SPAM?" link in an email which goes to a confirmation page which they have to click a button on or they would have had to explicitly add this person to their club black list.
Last edit: 4 years 5 months ago by SteveTheTechie.
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4 years 5 months ago #82941 by Renee
Replied by Renee on topic Contact Form - Message Not Delivered
I have one more clarifying question. If I add an email address to our White List, am I understanding correctly that this person's email would be able to send emails to members@toastofpetaluma.org, as though the person were a member? If that is true, is there a way to allow the person who was blacklisted by a different club, to submit the Contact Form to our club?
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4 years 5 months ago - 4 years 5 months ago #82942 by SteveTheTechie
Replied by SteveTheTechie on topic Contact Form - Message Not Delivered
Well they could sent to that also.

You certainly do not need to tell them they can send to the other lists.
Last edit: 4 years 5 months ago by SteveTheTechie.
The following user(s) said Thank You: Renee
The topic has been locked.
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