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FreeToastHost does not recognize my e-mail address

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3 years 7 months ago #86415 by Brian
What is your outgoing server for email?
The following user(s) said Thank You: SteveTheTechie
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3 years 7 months ago #86417 by kenkrawchuk
Incoming and outgoing are the same: premium84.web-hosting.com.
 
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3 years 7 months ago #86420 by Brian
Your mail host must be doing something behind the scenes. We are not blocking the published IP for your server or the server name you provided
199.188.206.63

 
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3 years 7 months ago #86429 by kenkrawchuk
Not sure I understand how to proceed.  I've been using that email address for twenty years.  It works everywhere, and has always worked everywhere, except when I send stuff to the FTH lists.   I changed servers last month, so whatever problem exists, it's server independent.  So, speaking as a lifelong IT professional, it's my opinion that the problem is somewhere on the FTH side.

What are our next steps?
 
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3 years 7 months ago - 3 years 7 months ago #86430 by SteveTheTechie
Ken@kenk.org does not show up anywhere in our email logs.   We log everything regarding email and retain those logs for over a month.  If we processed an email from that email address, it would show up in our email logs.   These logs have been in use for over ten years--they are pretty well established in the system and mature functionality.

Also, we process over 300,000 emails a week.  If we had an issue of this sort with the FTH server, it would present itself on a much wider scale than just your email address.

Therefore, I tend to agree with Brian.
Last edit: 3 years 7 months ago by SteveTheTechie.
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3 years 7 months ago - 3 years 7 months ago #86431 by Brian
Please ask you email provider what IP address they are using to send email for your server kenk.org
Last edit: 3 years 7 months ago by Brian.
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