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Send Basic Email to Recipients Sends to Multiple People in the Same Email

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4 years 4 months ago #83049 by SteveTheTechie
I need to know who you intended to send the email to, so that I can attempt to reproduce the issue you saw.
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4 years 4 months ago #83058 by VPOO
Ideally, if the VPPR selects 10 prospects or guests, it would email 10 separate emails with only 1 recipient in the greeting to one email address. This is similar to the personalized mass-email feature for agendas.

In our test example, we selected two names and received 2 separate emails with 2 recipients in the greeting and both of our email addresses. This seems like a bug since the prospects and guests may not know each other to be included in the same email. Thus, we expected two emails with 1 recipient on each.
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4 years 4 months ago #83059 by SteveTheTechie
What names did you send the email to when you noticed the issue?

Which browser are you using?
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4 years 4 months ago #83062 by VPOO
Our VPPR selected two names (Jenny and Maya) for Send Basic Email to two members on a mac and PC using Chrome, Safari, and Brave. Our goal was to personalize a mass-email to prospects and guests similar to the New Member Welcome email if you select 10 people, it emails 10 people separately without combining them in one email.
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4 years 4 months ago #83064 by SteveTheTechie
Ok, so did you see the issue you are describing on all of the listed browsers or just certain ones? (Chrome, Safari, & Brave)
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4 years 4 months ago #83072 by Pam
The only way I can reproduce this is by sending an email to {{firstname}} and {{nextmeetingtm}} (or other variable or name)

VPOO - the sender (your VPPR?) would have received a confirming email with the exact text sent, including the placeholder variables. Please will you post that here - here is the confirming email I received as an example (I've cut out email addresses)

:

FreeToastHost Ambassador
VPE HOT Toastmasters 2025-2026 hot.toastmastersclubs.org/
Webmaster Redlands Toastmasters 2025-2026 redlands.toastmastersclubs.org/
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