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No authentication link is emailed 9 years 9 months ago #45268

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3596495.toastmastersclubs.org/

Dear Sir,

I have a member here who is having problem logging in to our website above. She has successfully login before. In this case, she accidentally clicked on the "Authenticate/login" button without typing in a password. It has been more than a week and she still has not received the authentication link. She has checked with the Toastmasters International website to make use that her email address is correct. I was testing on her issue and now I am unable to login as a member. I am the site admin.

4191604 Tam Lay Hong
3925023 Choong Meng Ling

Thank you.

Choong
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No authentication link is emailed 9 years 9 months ago #45277

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It seems most of your members are using a-star.edu.sg email addresses. Are your emails to members working?
You might need to have the domain toastmastersclubs.org whitelisted by your IT department.

Note that FTH2 does not use the member email address as registered at TI, it uses the email as it is entered in Membership Management on your FTH2 site (it might or might not be the same).

You can log in as admin and check the email addresses in Membership Management.
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org
The following user(s) said Thank You: cml_email
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No authentication link is emailed 9 years 9 months ago #45372

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I can see the email being send to Tam, please have them check the spam box, if not there you will have to check with your IT department.

Jan 31 21:42:46 toastmastersclubs sendmail[12392]: t0VLgfT4012385: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=120766, relay=bmsismtp03.bmsi.a-star.edu.sg. [123.136.64.15], dsn=2.0.0, stat=Sent (t0VLghXb035551 Message accepted for delivery)

I can also see the email to Ling
Jan 31 21:44:04 toastmastersclubs sendmail[13058]: t0VLi0YX013054: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=120769, relay=bmsismtp03.bmsi.a-star.edu.sg. [123.136.64.15], dsn=2.0.0, stat=Sent (t0VLi0gk035918 Message accepted for delivery)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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No authentication link is emailed 9 years 9 months ago #45471

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Hi Brian and Pam,

Thank you for your help. It seems the members were able to receive the emails previously. Maybe the block was instituted recently. Anyway, I will migrate the members' email addresses to their personal ones.

Regards,
Choong
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