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Member not receiving verification email 9 years 9 months ago #46065

slacjo Topic Author Offline New Member Posts: 5 Thank you received: 0	I have a new member who is not receiving a verification email when she tries to authenticate her email address. She has checked her spam and junk folders for the emails, and they are not there. She also asked her IT department to unblock emails from Toastmastersclubs.org and they said there were none to be blocked in the first place. Thanks for your help in advance.
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Member not receiving verification email 9 years 9 months ago #46066

slacjo Topic Author Offline New Member Posts: 5 Thank you received: 0	OH- and I checked to make sure her email was spelled correctly.
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Member not receiving verification email 9 years 9 months ago #46067

Brian Offline Administrator Posts: 11975 Thank you received: 3937	1) please post your club number in every post 2) We are good but we need at least the first name of the member. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: SteveTheTechie
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Member not receiving verification email 9 years 9 months ago #46144

slacjo Topic Author Offline New Member Posts: 5 Thank you received: 0	Our club number is 3159 and the member is N. Candle.
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Member not receiving verification email 9 years 9 months ago #46146

Brian
Offline
Administrator
Posts: 11975
Thank you received: 3937

I can see 2 emails sent to Nicole on Feb 11

Feb 11 15:33:35 toastmastersclubs sendmail[13163]: t1BFXXTx013160: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:01, mailer=esmtp, pri=151743, relay=mx1.hotmail.com. [65.54.188.94], dsn=2.0.0, stat=Sent ( <This email address is being protected from spambots. You need JavaScript enabled to view it.> Queued mail for delivery)
Feb 11 15:34:52 toastmastersclubs sendmail[14289]: t1BFYpSI014286: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120772, relay=mx3.hotmail.com. [65.55.92.184], dsn=2.0.0, stat=Sent ( <This email address is being protected from spambots. You need JavaScript enabled to view it.> Queued mail for delivery)

and I can see the one i sent today

Feb 12 14:29:12 toastmastersclubs sendmail[4218]: t1CETBBH004214: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120772, relay=mx2.hotmail.com. [65.55.92.136], dsn=2.0.0, stat=Sent ( <This email address is being protected from spambots. You need JavaScript enabled to view it.> Queued mail for delivery)

They have ll been accepted by hotmail. So they will be in her inbox or spam folder.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The topic has been locked.

Member not receiving verification email 9 years 9 months ago #46148

slacjo Topic Author Offline New Member Posts: 5 Thank you received: 0	Yes, because I switched from her work email to her private email address yesterday. Do you have anything sent to This email address is being protected from spambots. You need JavaScript enabled to view it. earlier?
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Member not receiving verification email 9 years 9 months ago #46149

Brian Offline Administrator Posts: 11975 Thank you received: 3937	no emails were sent to or received from This email address is being protected from spambots. You need JavaScript enabled to view it. in the last 3 weeks Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Member not receiving verification email 9 years 9 months ago #46150

slacjo Topic Author Offline New Member Posts: 5 Thank you received: 0	That was the email she was having trouble with. I'll ask her if she wants to use that address or not, but for the time being her hotmail account works.
	The topic has been locked.