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Login problems. #2 9 years 3 weeks ago #48117

  • d_j_liu
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Sometimes the list of names in the login window does not populate. This has happened to me many times but usually works on retry. Today one of our members who has used the web site for months can no longer login. Nothing happens after we entered her first name or full name. Then we switched to another, almost identical, computer in the office and it worked.

It seems that the mechanism for user look up can be more reliable.
David J. Liu, ACS ALB
Club 907017, Goleta, CA
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Login problems. #2 9 years 3 weeks ago #48118

  • RogerM
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Usually, if there is a log in problem, it is because of a cookie setting or a cache issue.

Clear the cache by scrolling to the bottom of the page and clicking on the reload link.

Also, if the website does not recognize the name, try the email associated with the member.
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Login problems. #2 9 years 3 weeks ago #48130

  • d_j_liu
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Thanks. I did not know we can enter e-mail address. We will try this the next time it happens.
David J. Liu, ACS ALB
Club 907017, Goleta, CA
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