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DNS Error Message 9 years 4 months ago #52181

  • AlexandraTM
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First issue, club members are attempting to visit our
club website, and they're receiving error messages.

I checked the url they're using, and I see an error message.
Please view the screenshot (dns-error-msg.png) attached.

The url they're using is talkofthetown.toastmasters.org.

What's triggering the dns error? How is it fixed?

Second issue, we're still seeing a delay in loading club home page or individual agendas.
It's more than 5 seconds of waiting for the page to load. I sometimes leave a tab open for
several minutes, and it doesn't load the page at all.

Do you know what is causing the page load time much longer than normal?
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DNS Error Message 9 years 4 months ago #52186

  • Brian
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What is your club number?

That is not your site the domain is wrong.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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DNS Error Message 9 years 4 months ago #52187

  • AlexandraTM
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Club number is: 4969

What's the correct domain?
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DNS Error Message 9 years 4 months ago #52188

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talkofthetown.toastmastersclubs.org is your site

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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DNS Error Message 9 years 4 months ago #52189

  • AlexandraTM
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Yes, the URL you provided is correct.

It still doesn't explain why the DNS error would occur if they're using the correct URL.

In the photo attached, you can see the URL is entered in correctly without the http://
Normally that loads the club website just fine.
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DNS Error Message 9 years 4 months ago #52190

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you posted toastmasters.org not the same url at all.

Please read carefully.

The image you posted is also toastmasters.org

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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DNS Error Message 9 years 4 months ago #52191

  • AlexandraTM
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The url they're using is talkofthetown.toastmasters.org.


There must be some miscommunication/misunderstanding
in the original post it's not just toastmasters.org.
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DNS Error Message 9 years 4 months ago #52192

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talkofthetown.toastmasters.org is WRONG


talkofthetown.toastmastersclubs.org is CORRECT

PLEASE LOOK CAREFULLY AT THE DOMAIN

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: SteveTheTechie
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DNS Error Message 9 years 4 months ago #52193

  • AlexandraTM
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Now, I understand the distinction is in the domain (toastmasterclubs.org).

Was this domain change a recent change?

For clearer communication, it'd be better to highlight or format the difference in domains.

talkofthetown.toastmasters.org
talkofthetown.toastmasterclubs.org.

Rather than "read closely" or "read again."
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DNS Error Message 9 years 4 months ago #52194

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We have always been toastmasterclubs.org

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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DNS Error Message 9 years 4 months ago #52195

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The url they're using is talkofthetown.toastmasters.org.


There must be some miscommunication/misunderstanding
in the original post it's not just toastmasters.org.


Incorrect. In all screen shots you posted indicating an error, the domain ends in toastmasters.org, not toastmastersclubs.org .

Brian has an eagle eye... he usually catches these things. ;)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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DNS Error Message 9 years 4 months ago #52196

  • AlexandraTM
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Thank you for clarifying and catching the error in typing the website URL.

I see and understand the error.

Thank you Brian
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DNS Error Message 9 years 4 months ago #52197

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I agree. In all the screenshots it ended in .toastmasters.org.

The sentence Brian wrote was so brief I misunderstood what he was telling me.

I thought he was saying "You're using toastmasters.org" rather than a club website URL.

It would be more clear to say, the club url is incorrect.
A club URL should end with .toastmastersclubs.org vs .toastmasters.org.
The following user(s) said Thank You: SteveTheTechie
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