TOPIC:

Two members cannot reply to an email sent through the server: one is from mail.com and the other yahoo.com. No one else has reported a bounce back.

Marc Richards
#1670
www.valenciatoastmasters.com/

What is the exact bounce message they are receiving.

Also their first names will help.

Ok Brian. Here is one that was brought to my attention:

On Mon, Apr 18, 2016 at 5:02 PM, FreeToastHost Server
<This email address is being protected from spambots. You need JavaScript enabled to view it.> wrote:
"marcrichards,acs appears to be an invalid email address. If you believe this is incorrect, please visit support.toastmastersclubs.org and post a support request message.

One is Neal and the other is Christy.

that is an invalid email address

"marcrichards,acs"

it has a comma in it.

I don't know where that came from. I sent an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. When he replied to it, he got the message I posted.

Please do me a favor and resend it but put {{trace,savein,saveout,nosend}} at the very beginning of the subject line.

It will not actually send it, but it will capture troubleshooting information. The sender should get some information sent back... It also gets saved on the server where I can look at it. (Brian: It gets saved in logfiles folder.)

Let me know when that has been sent.

Sent and these are what he received.

not seeing a problem... yet.... I am at my paying job, so I do not have as many tools available to me. I will look more later.

SteveTheTechie wrote:

Please do me a favor and resend it but put {{trace,savein,saveout,nosend}} at the very beginning of the subject line.

It will not actually send it, but it will capture troubleshooting information. The sender should get some information sent back... It also gets saved on the server where I can look at it. (Brian: It gets saved in logfiles folder.)

Let me know when that has been sent.

Ok, I need this done for the reply attempts... those are what are actually having the issue. In other words, have the people with the reply problems do a reply but edit the reply subject to include the above prefix. Since the issue is the replies putting the subject line prefix on the original email will not help since all subject line prefixes get stripped out by design. They have to be put in for the specific emails to the server having the issues, in this case the reply emails.

Here are the files that my member got back.

I have looked at the trace, logs, output emails... I am still not seeing anything out of sorts at this point...

What is the next step then? Both Neal (yahoo.com) and Christy (mail.com) can't reply to emails. No one else has reported a problem. I am going to send out an email to the officers and have them reply to it. If anyone gets a message, I'll post it here. This might take a few days to get all the responses.

Highlighted in yellow above this text box there was a comment the last time I posted about something I now forget but was foreign and now this one about bbCode. What these are for? High-end posting tips?

Have one or both of them try with a different email account as another test...

Also, do you have any other members with a yahoo.com account or mail.com ... are they having issues?

The path forward is a slow, painful process of elimination unfortunately.