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Member cannot get in and password reset not working 7 years 10 months ago #56484

  • Maxine
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Hi FTH support,

One of my club members cannot get into our website using her password. She has been a member of our club for a number of years and this is the first time she has complained of access trouble. When members forget their password it is usually not a problem since they simply ask the system for a password reset. However, this remedy was tried by this member and it failed several times. How can I get this member to have access to our FTH website?

Our club is Park Toastmasters Club, #3041. Our website is www.parktoastmasters,org

Thank you.

Maxine
Maxine Cohen, ACS, ALB
Web Administrator, VP PR
Club#3041
Park Toastmasters, Ramsey NJ
parktoastmasters.org
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Member cannot get in and password reset not working 7 years 10 months ago #56485

  • SteveTheTechie
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Did she change her cookie settings? Login status is saved in the website cookie, so if you log in and the system "forgets" you, then it could be a cookie problem.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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