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TOPIC:

Updated info now can't find my club 8 years 5 months ago #57404

nboone
Topic Author
Offline
New Member
Posts: 5
Thank you received: 3

Can anyone help me with connecting to someone who knows what to do when you can't find the club after it's been updated in the club central? it's been 24hrs and we need to get our webpage up and running. So we requested to have a change request done because we wanted to change the leader info. That has all been approved. Contacted Toast Host and they say we are in their system. I went to find our club to submit the change request and we are not showing up.

please help. Our meeting is tomorrow and this needs to be resolved asap!

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Updated info now can't find my club 8 years 5 months ago #57405

tedchuang
Offline
FreeToastHost Developer
have courage & be kind
Posts: 22
Thank you received: 10

Hi nboone,

Club Central at Toastmasters International is a separate entity from FreeToastHost that sponsors your website.

Please begin here:

support.toastmastersclubs.org/doc/item/quick-start-page

If you have already done the aforementioned, please tell us your Club# and name/city.

Thank you.

Ted Chuang / Carrollton Toastmasters / District 50

The following user(s) said Thank You: SteveTheTechie

Last edit: by tedchuang. Reason: typo

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Updated info now can't find my club 8 years 5 months ago #57406

nboone Topic Author Offline New Member Posts: 5 Thank you received: 3	Yes I did that. You can find us under 05408873 - Atlanta, GA
	The topic has been locked.

Updated info now can't find my club 8 years 5 months ago #57407

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Unfortunately, at this time of year TI is swamped with end of year stuff. It could take several days for them to make the changes that will allow our automated new website system to find the new information. Not in our control.

As a fallback, you can always request a new website using the Unchartered club link on the request form. It is just a manual approval, that is really the only difference. Just put a note in the form that you are a chartered club looking for an expedited approval. Brian McDonald reviews those and does the approvals.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

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Updated info now can't find my club 8 years 5 months ago #57408

nboone
Topic Author
Offline
New Member
Posts: 5
Thank you received: 3

Thank you . Note. We have not started our website at all.
I submitted my initial approval to Kenneth. Which is not in the office now.
We then submitted an change request for another address to be added. and I get this error.
"Whoops! This club number was not found. Please cancel out of this window and try again. You do need a valid club number to proceed."
All I need is an approval to proceed in the startup of the website. Now wishing we hadn't decided to make any changes, however Kenneth is on a special project and we don't know when he will return to the office.

The topic has been locked.

Updated info now can't find my club 8 years 5 months ago #57409

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

You are making this harder than it has to be.

Change request is only for clubs that already have a website to change their admins.

You do not have a website. Therefore, you use the New Website Request/Welcome form: www.toastmastersclubs.org/welcome/

Use the Unchartered link as I mentioned, put in whoever you want as the admin for now as the contact person/address, then change them later if need be. Let us know when you have done that, and I can approve you if need be.

This gets you up and going, and you can work out the details of who is going to be the "registered" admin later.

The topic has been locked.

Updated info now can't find my club 8 years 5 months ago #57410

nboone Topic Author Offline New Member Posts: 5 Thank you received: 3	I apologize for any inconvenience I am causing but this is my first time dealing with this so I am unaware of the terminology as well as any issues that could arise. I resubmitted the New Website Request. Thank you for your assistance.
	The topic has been locked.

Updated info now can't find my club 8 years 5 months ago #57411

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

nboone wrote:
I apologize for any inconvenience I am causing but this is my first time dealing with this so I am unaware of the terminology as well as any issues that could arise.

I resubmitted the New Website Request.

Thank you for your assistance.

You are doing fine! Hang in there... it will all get clearer.

The topic has been locked.

Updated info now can't find my club 8 years 5 months ago #57412

nboone Topic Author Offline New Member Posts: 5 Thank you received: 3	THANK YOU! I received confirmation. thank you for being patient with me The following user(s) said Thank You: SteveTheTechie
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Updated info now can't find my club 8 years 5 months ago #57413

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	(Thanks Ted!) Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile. The following user(s) said Thank You: tedchuang
	The topic has been locked.