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TOPIC:

Every time member logs in, the password does NOT work 5 years 10 months ago #69507

ov2854329 Topic Author Offline Junior Member Posts: 20 Thank you received: 0	I have a member who always has to request password reset for the club website. She claims she has never had issues until recently. I had another member a year or more ago who lived with it. Can you prevent this? Oro Valley Toastmasters Club 2854329.toastmastersclubs.org Club #2854329
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Every time member logs in, the password does NOT work 5 years 10 months ago #69508

Brian Offline Administrator Posts: 11644 Thank you received: 3880	We will need more information, Club number Member first name Operating system and version Browser and version Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Every time member logs in, the password does NOT work 5 years 10 months ago #69542

ov2854329
Topic Author
Offline
Junior Member
Posts: 20
Thank you received: 0

Club number is 2854329
First name of member is NELLY
OS is MacOs High Sierra Version 10.13.4
Browser is Safari Version 11.1

This problem happened on May 3, May 17, and again June 2, 2018.

Previous emails I received as administrator from this member were on 2/28/16, 4/15/2016, 7/8/2016, 3/6/2017, 7/9/2017, and 8/5/2017. These emails are information only and request password reset.

Oro Valley Toastmasters Club
2854329.toastmastersclubs.org
Club #2854329

Last edit: by ov2854329.

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Every time member logs in, the password does NOT work 5 years 10 months ago #69546

Pam
Offline
Administrator
Posts: 3593
Thank you received: 1071

Has her name / designation changed? e.g from Jenny Green to Jenny Green, CC, CL

It is possible that she has a "different" name / password in cache.

Ask her to enter her email address instead of her name, with her current password and see if that works. If it does she should try clearing her cache

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org

The following user(s) said Thank You: SteveTheTechie

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