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New Member Welcome Email - Good Member Retention Service 5 years 9 months ago #69762

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I read your example thread for "adding a new member opt-in"-- well done. Thank you,
I have not, however, seen whether the confirmation email sent to the new member gives them information to log-in or whether it is ok for me, as administrator, to send the Welcome email.
FYI: In case you're still deciding about removing the "Welcome Letter, I prefer to keep it. I've edited The Welcome email so that the one we send is much more personable - see attachment.
As you know, it is hard enough maintaining members. Getting them set-up from the beginning with good customer service is important.

Ann Hill, DTM - Broads & Beaus Toastmasters Club #1227591

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New Member Welcome Email - Good Member Retention Service 5 years 9 months ago #69765

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The privacy requirement has nothing to do with logging in, Guests, Prospects, Former Members and members all get the same privacy email.

You still have to welcome the member and get them logging them.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: SteveTheTechie
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New Member Welcome Email - Good Member Retention Service 5 years 9 months ago #69766

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Brian, I appreciate your response and apologize for not being clear. I was responding to the thread where Steve mentioned to Kingsley Moody the possibility of phasing out the Welcome email:

KingsleyMoody wrote: Sounds like a plan, so long as the admin is not getting a copy all opt-in emails sent out.

Does this change mean that the WELCOME email function is no longer needed / available?
SteveTheTechie
FreeToastHost Developer

Currently, the admin would get the response back from the person added, but I plan to enable that to be changed... I just have not figured out where in the Admin Console to locate the setting for setting the recipent(s) of the notifications back from the person who opted in.

You still have the Welcome email available. However, I had been thinking of phasing it out in favor of everyone just using an email template w/ Send Basic Email. You would still have variables, but it could look nicer since it would not need to be just a plain text email.
Another possibility is somehow combining the Welcome Email w/ the Opt-in email.

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There is certainly room for discussion on this.
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The following user(s) said Thank You: KingsleyMoody


Ann Hill , DTM - Broads & Beaus Club #1227591
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New Member Welcome Email - Good Member Retention Service 5 years 9 months ago #69767

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The Welcome Email is still in place. Do not be concerned.

The Opt-In email is required due to privacy regulations and is not intended to replace the Welcome email.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

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