IMPORTANT INFORMATION -- Please read!

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

TOPIC:

Member can't log in 5 years 4 months ago #72965

sweetpea16
Topic Author
Offline
New Member
Posts: 14
Thank you received: 6

Hello FTH team, One of our members hasn't been able to log in for a few days. When she tries to reset her password and uses the link provided, she receives the error message as attached. I can see that other members (including me) have been able to log in. I'd appreciate any assistance you can offer.
This is the message:to ' There was an error with your login -- the Session ID attached to your e-mail (TuugHUOgOvEsG0le9V02aSTiG) was not valid. Please check to make sure the full link from the most recent email was sent when clicked.' She said it has occurred with each link sent.
Thanks,
Suzy Molloy DTM
#648004 Serendipity Toastmasters Club

The topic has been locked.

Member can't log in 5 years 4 months ago #72966

Brian Offline Administrator Posts: 11647 Thank you received: 3880	1) we will need specifics, Who? 2) what browser and and OS and version? 3) nothing was attached. Email links are only valid once. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member can't log in 5 years 4 months ago #72995

sweetpea16 Topic Author Offline New Member Posts: 14 Thank you received: 6	Thanks Brian, Here's the information: Member Name - Olga Kolakova, she is using Chrome Version 70.0.3538.110 2018. Attached is the message that she is receiving This attachment is hidden for guests. Please log in or register to see it. Thank you. Suzy Molloy DTM #648004 Serendipity Toastmasters Club This message has attachments files. Please log in or register to see it.
	The topic has been locked.

Member can't log in 5 years 4 months ago #72998

Brian Offline Administrator Posts: 11647 Thank you received: 3880	Have her click the reload button at bottom of you club website. The links in the emails are only good once. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member can't log in 5 years 4 months ago #73005

sweetpea16 Topic Author Offline New Member Posts: 14 Thank you received: 6	Thanks Brian, I'll let her know. We appreciate all you helpful people at FTH.
	The topic has been locked.