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Cannot login to website 5 years 2 months ago #73176

  • Dragonref
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Here is the error message I keep receiving:

You have errors in your form below. Please scroll down and correct the following:
You are no longer logged in. Please log in again.

HOW ARE YOU SUPPOSED TO CHANGE THE PASSWORD IF YOU CANNOT LOGIN BECAUSE THE PASSWORD DOES NOT WORK???
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Cannot login to website 5 years 2 months ago #73189

  • Pam
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Please confirm that your browser is set to allow cookies. support.toastmastersclubs.org/doc/item/cookie-settings
Pam Holley, DTM
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Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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Cannot login to website 3362104 5 years 2 months ago #73202

  • Dragonref
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Is there a help desk I can call? I am REALLY GETTING MAD!! I have a meeting tomorrow night and I need to complete the agenda... DOES IT REALLY NEED TO BE THIS DIFFICULT TO CHANGE THE ADMINISTRATION PASSWORD???
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Cannot login to website 3362104 5 years 2 months ago #73203

  • Brian
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This is a FREE service there is no help desk, just volunteer Toastmasters like yourself.

Are you following the password rules?

Passwords must be at least 10 characters in length and contain both letters and numbers, 
and may also contain any of the following: _~!@#\$&*-+=

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
Last edit: by Brian.
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Cannot login to website 3362104 5 years 2 months ago #73204

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Yes, following the rules, my club number is 3362104. The message I am receiving says, You are no longer logged in. Please log in again. How am I supposed to login again if I cannot change the Administration password?
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Cannot login to website 3362104 5 years 2 months ago #73205

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Please help us to help you. You haven't confirmed that your cookie settings are correct.
You have now provided a little more information - you're trying to login as admin. Are you a member? Can you log in as a member and make any changes (make a change to your profile and save (you can change it back afterwards). If that doesn't work it is likely to be your cookie settings.
Pam Holley, DTM
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The following user(s) said Thank You: SteveTheTechie
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Cannot login to website 3362104 5 years 2 months ago #73206

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Yes, can login as member but not Admin yet
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Cannot login to website 3362104 5 years 2 months ago #73207

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Did you make a change to your profile when you were logged in as member?
Pam Holley, DTM
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Cannot login to website 3362104 5 years 2 months ago #73208

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Yes, no issues
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Cannot login to website 3362104 5 years 2 months ago #73209

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I see that you are SAA and have been granted rights to edit the agenda and agenda settings. You should be able to do that when logged in as a member. You don't need to log in as admin. Please try editing the agenda when logged in as a member
Pam Holley, DTM
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Cannot login to website 3362104 5 years 2 months ago #73210

  • Dragonref
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Yes, I can change agenda but I still cannot add or modify the agenda template
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Cannot login to website 3362104 5 years 2 months ago #73211

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Have you tried editing the template as a member? You should have a link to that close to the bottom of the members only links (left hand side)
Pam Holley, DTM
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Cannot login to website 3362104 5 years 2 months ago #73212

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I can edit agenda but still cannot add new agendas
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Cannot login to website 3362104 5 years 2 months ago #73213

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Are you talking about dated agendas or a new template?

To create a new agenda go to the agendas and click on the "+" icon near the top right (same as for admin access)
For a template you should see a "+" icon just next to the delete (bin) icon
Pam Holley, DTM
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Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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Cannot login to website 3362104 5 years 2 months ago #73214

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Ok, that works, what about editing members profiles?
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Cannot login to website 3362104 5 years 2 months ago #73215

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Only members can edit their profiles.

I've sent you a new admin password - you should be able to access the site as admin again.
Pam Holley, DTM
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Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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Cannot login to website 3362104 5 years 2 months ago #73216

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Vary nice, Thank you! I was able to change the Administration password. Thank you!
The following user(s) said Thank You: Pam
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