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TOPIC:

Unable to assign role to a new member 5 years 2 months ago #73990

akoren
Topic Author
Offline
New Member
Posts: 13
Thank you received: 0

Our club (Toasters Digest, club # 714439) has acquired a new member who we've already given access to our club website. I wanted to assign a role for one of our upcoming meetings to this member, but the member's name does not appear in the drop-down list when I go to edit the agenda and assign the role. What's wrong?

Thanks in advance for your time and help.

Toasters Digest
Club # 714439
toastersdigest.org

The topic has been locked.

Unable to assign role to a new member 5 years 2 months ago #73991

Brian Online Administrator Posts: 11664 Thank you received: 3880	Did the member accept being added to the website. We would love to help determine the problem but you didn't even provide a first name of the new member. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	Last edit: by Brian. The topic has been locked.

Unable to assign role to a new member 5 years 2 months ago #73992

akoren Topic Author Offline New Member Posts: 13 Thank you received: 0	YES, the member accepted being added to the website. Last name is Hasselbeck. Thanks for your help. Toasters Digest Club # 714439 toastersdigest.org
	The topic has been locked.

Unable to assign role to a new member 5 years 2 months ago #73993

Brian Online Administrator Posts: 11664 Thank you received: 3880	NO, Hasselbeck. has not accepted the addition to the FTH website. You will need to reset them the email and ask them to click the accept link. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Unable to assign role to a new member 5 years 2 months ago #73994

akoren Topic Author Offline New Member Posts: 13 Thank you received: 0	There is a glitch in the system then. Member already opted in. We will ask them to opt in again. Toasters Digest Club # 714439 toastersdigest.org
	The topic has been locked.

Unable to assign role to a new member 5 years 2 months ago #73995

Brian Online Administrator Posts: 11664 Thank you received: 3880	They may have opted-in to the Toastmasters.org website, but not the FTH website. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Unable to assign role to a new member 5 years 2 months ago #73996

akoren
Topic Author
Offline
New Member
Posts: 13
Thank you received: 0

I am writing only about the FTH website. We use the member management section in the admin console to add members, they opt in, and then it becomes possible to assign roles on agendas.

In particular, the member's name switched from being listed in ~~strikethrough style~~ format to normal format (switch happened yesterday or the day before). We have contacted the member and asked them to opt in again.

Toasters Digest
Club # 714439
toastersdigest.org

The topic has been locked.