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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75542

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I have a former club member who still gets our meeting agendas using the email agenda function in FTH. I even deleted her email from her profile in FTH and that did not help either. Any suggestions in helping out this former member to not receive these meeting agendas. I am only getting the one complaint. I don't know if there is an issue with other former members and they are just not saying anything. Thanks, Dan
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75543

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When posting here, *always* provide as many specifics as possible so we can best assist you.

Club number?
Past member's (first) name?
Other specifics?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75544

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Thanks for the quick response. This is coming from Wry Toast #8358. This is happening when we are in our meeting calendar and we use the icon E-mail this meeting agenda function out to our members. The choices are All Members, Officers or just to folks with specific roles in that meeting are examples of who can receive our meeting agenda. There is no former member choice in this area of FTH. It is only for receipt of Members only. I have not checked with other former members to see if they are receiving our agenda, but I can do that. I can check with a couple more folks. Let me know if you need the specific persons name. I even deleted her e-mail from her profile in the Former Member section and she is still receiving our agendas. This former member is in multiple clubs, if that matters at all. If you need her name, so you can research it more specifically to her profile, let me know. Thanks, Dan - webmaster for the club.
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75545

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I just saw that you need her name. Her name is Trixie and she is the only Trixie in our Former Member list. Thanks, Dan
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75546

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As there is no email associated with Trixie, we will need to know the email address that she is receiving the agendas at.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75547

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Ok, the only way this could happen is if Trixie is somehow associated with a current member, or if her email address is the admin email address, or the club archive email address.

Given that she is not the admin, and your club archive email address is empty, this could happen in one of the following 2 ways:

1) Her email address is also the secondary email address of an existing member.
2) Her email address is in a forwarding rule for an email address of an existing member.

I did not check all the member profiles for #1, but I do see that you have a Club Guest "dummy member". Given that it is not a real member, I would be suspicious that this email account maybe has a forwarding rule set up to forward any emails received by it to an actual member, maybe the VPPR?

Check the Club Guest email account for a forwarding rule that forwards to her email address.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75563

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Thanks all for help. I checked the first theory and Trixie is not set up in any secondary email for any current member, including our placeholder member named Guest. I also checked every Admin tab to make sure her email is not input anywhere and it is not. She was actually only a member of the club for maybe 3 months and was never an officer of our club. I will now verify the second theory of someone setting up forwarding instructions in their personal email. This is a strange one. Also, Trixie emailed me that this is not happening every time. If forwarding instructions were set up in their personal email, wouldn't the email come from that person or would it still look like it is coming from the club itself? Thanks for all of your help in this matter. - Dan
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75564

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We will need the actual email internet header so we can see the exact path the email has taken to get to your former member.

You also still have not provided the email address you are talking about.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75566

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I am working on getting the email address in question. She has not provided that to me yet. I will see if she will forward me an example of a meeting agenda email. Thanks for your help.
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75567

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We need the email header from her. Getting the header after the forwarding to you will not work.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75570

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Got it. I have sent a request to her to take a snip-it of the header or print it out and take a pic. I told her that I would keep her email private, so I will need a private way of sending you that rather than this public forum. I hope to hear from her soon. Thanks for all of your help. - Dan
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Former Member Still Receiving our Meeting Agendas 4 years 9 months ago #75583

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Hello all. I am being told now that this is not happening anymore. I was told it was by a third party in our club, so I decided I need to go to you guys for help. My first fix on the issue awhile back was to delete her profile email entirely from our website. Anyway, I apologize for the time you had to spend on this. I don't know how this resurfaced as a potential issue, but thanks again for all of your help over the last couple of days and all of your hard work maintaining FTH. - Dan
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