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TOPIC:

Cannot Login as System Admin 4 years 8 months ago #76348

JCSinclair Topic Author Offline New Member Posts: 3 Thank you received: 0	I cannot login as a System Admin to my FTH site - with any browser. Safari, Chrome, and Firefox. Wheel spins and spins and I get a connect error. I am definitely using the correct login and password. Any suggestions?
	The topic has been locked.

Cannot Login as System Admin 4 years 8 months ago #76349

Brian Offline Administrator Posts: 11636 Thank you received: 3880	we ALWAYS need your club number in order to assist you. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Cannot Login as System Admin 4 years 8 months ago #76369

JCSinclair Topic Author Offline New Member Posts: 3 Thank you received: 0	Club # is 3842479
	The topic has been locked.

Cannot Login as System Admin 4 years 8 months ago #76373

Brian
Offline
Administrator
Posts: 11636
Thank you received: 3880

3842479.toastmastersclubs.org/ works for me I was able to log in as the site admin.
You are not registered as the site admin, the admin email is not the same as the one used in this forum.

If you do have the correct login and password for the site admin try logging in through the directions page. remember site admin is not your member log in.

3842479.toastmastersclubs.org/directions.html

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The topic has been locked.

Cannot Login as System Admin 4 years 8 months ago #76377

JCSinclair Topic Author Offline New Member Posts: 3 Thank you received: 0	Yup Brian - I am well aware that the admin login (club #) and password are different. I am using exactly the same password used before and by a current admin who has successfully logged in. I get a data transfer error after the icon spins for a minute or two. John
	The topic has been locked.

Cannot Login as System Admin 4 years 8 months ago #76378

Brian Offline Administrator Posts: 11636 Thank you received: 3880	Click the reload button at the bottom of the club website. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.