TOPIC:

I tried looking this problem up without luck: I log in to the Members Only area of my club's Free Toast Host, using my email and my password. I know my password because it's written down. The system says there is an error and I must reset the password. So, I claim to have forgotten it. I wait for the link to come in my email. It's not always quick. I reset the password, using the same one again. That gets me in this time. But the next time I go to log in...same situation. SO frustrating! How can I get the system to remember my password? Thanks so much.

To help out here.. Terri is a member of club #7834799
She is VPM of the club.

I am webmaster currently. I get an email EVERY time terri tries to login. Like she said it NEVER remembers her login.
Thanks for helping.

What happens after you've reset your password? Do you get a popup message saying:
Password saved. You can now close this window and continue.?

Thank you, Pam. I'm not remembering if I get that message, so tried logging in about 15 minutes ago to check, and am still waiting for the link. This does make it challenging to sign up for a role. Or to print the agenda. Additional information: I am using Chrome and generally do not clear cookies.

I can see an email response was sent and delivered (at least to your email provider) 20 minutes ago (Ive put "x" s over your email address.

Feb 9 02:54:10 toastmastersclubs sendmail[24182]: 1192sAE5024179: to=<xxxxxx>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121448, relay=mx01.1and1.com. [74.208.5.21], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=1Mv2QW-1lztmk2O1o-00qyfq)

Yes! Was able to log in just now and received the message:

Password saved. You can now close this window and continue.

Just to underscore what Pam is pointing to, here is information from a log that I set up to track logins and password resets.



I realize that this may look technical. Essentially, what is happening here is that the system determined that you needed to log in (your prior login had expired), you attempted to login twice and failed to enter the correct password each time, then you requested a password reset *three* times, which would cause three emails to be sent, each with their own own session identifier. However, only the session identifier for the last email sent is recognized, so when you clicked the link in the first email, you probably got an error message.

There may be an opportunity to improve this process. Because we are all sharing the one FTH server, there are days in the week when the emails are not sent from the server as quickly as we may like. It is hard to tell users to wait for a password reset email that might end up up in their spam folder. I cannot really blame people for requesting the password reset multiple times. Perhaps I need to better account for the possibility that users may request a password reset multiple times in a short time frame.