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TOPIC:

Getting a member set up 3 years 9 months ago #84752

Rianne Luther
Topic Author
Offline
New Member
Posts: 5
Thank you received: 0

Hi team,

I have a member who has been trying to register her account for the club's website.

As the admin, I have added her to the club's website as a member. Her first login request I sent her expired. Then we sent her another one, however it won't recognise her name nor email address. We have both confirmed her details have been entered correctly, yet still having issues getting her registered.

Can someone please help?

Kind Regards,
Rianne
Club #1496501

Last edit: by Rianne Luther.

The topic has been locked.

Getting a member set up 3 years 9 months ago #84753

Brian Offline Administrator Posts: 10458 Thank you received: 3863	1) we always need your club number to assist you. 2) when asking for member assistance we need at least a first name.
	The topic has been locked.

Getting a member set up 3 years 9 months ago #84755

Rianne Luther Topic Author Offline New Member Posts: 5 Thank you received: 0	Rianne Club #1496501
	The topic has been locked.

Getting a member set up 3 years 9 months ago #84756

Brian Offline Administrator Posts: 10458 Thank you received: 3863	I see your VPEd Rianne is signed up and has opted-in.
	The topic has been locked.

Getting a member set up 3 years 9 months ago #84762

Rianne Luther Topic Author Offline New Member Posts: 5 Thank you received: 0	Hi Brian, I am the club VPE and the administrator for the club's website. We have followed all the steps and nothing is working. I need help to get her onto the website to access cub stuff through the member login.
	The topic has been locked.

Getting a member set up 3 years 9 months ago #84766

Brian Offline Administrator Posts: 10458 Thank you received: 3863	We are good but, we need to know who you are talking about. Who are you trying to add, what is their name. Make sure the person is in the members list or also provide their email.
	The topic has been locked.