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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84817

  • LisaRaymondAZ
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A member of one of our clubs tried to log in to their Free ToastHost website as a member (not admin) and couldn't. I asked the member to enter just his name and click AUTHENTICATE/LOGIN. He emailed this to me:

"That did not work. I typed in my name and it popped up highlighted in pink with red letters.
I hit authenticate and never got an email. I did it twice."

The information I found in the forum matched his situation somewhat, and the solution was the same as I gave him. What else can we do? In case it's needed, I've asked him for his computer's OS and browser, and asked him to clear the browser's cache.

Thank you.
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84820

  • SteveTheTechie
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Sometimes it helps us in situations where there is a "visual aspect" to an issue if you could post a screen capture of the situation.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84823

  • LisaRaymondAZ
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I get that, Steve, but I'm not in the same city as this member and they didn't know who else to ask. I have asked for their OS and browser, I'm waiting for his response.
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84825

  • Brian
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Members first name please as typed.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84826

  • LisaRaymondAZ
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Thank you, Brian, so his name is SteveTheTechie? That doesn't solve my query but I'm happy to oblige.
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84827

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Lisa the member who is having the issue, their first name as they typed it so we can duplicate the issue.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
Last edit: by Brian.
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84828

  • LisaRaymondAZ
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Brian and SteveTheTechie, my member just got back to me with the following information:
I use google as my go to browser.
I have a PC (HP computer) less than 2 years old.

What other information would you need to help him? I can ask him for a screen capture, he has to wait until he gets off work.
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84829

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What is the MEMBERS first name?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84830

  • LisaRaymondAZ
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Oh lord, I beg your pardon, Brian - I misunderstood what you meant! Jim Davis, DTM. The club name is Saguaro Toastmasters #16.
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 9 months ago #84831

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1) Lisa your forum footer is advertising club 1109501. Please specify in the thread which club you are having the problem with.

2) in Club 16 there is only a member "Guest Jim Davis" guess what they have to type to log in ????

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 8 months ago #84841

  • LisaRaymondAZ
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Hi, Brian, I forgot about that! I'm not trying to make this harder - I promise! I just had an email from Jim Davis, I think this was operator error. When he entered his name, he expected to see his name but it wasn't coming up; he then entered his email, clicked the AUTHENTICATE/LOGIN button, and received an email to create a password. Problem solved. However, for future reference for me, how do I get these members help form your forum? Most have never used a forum before and it would overwhelm them; thinking members first service from my end. Thank you and SteveTheTechie for your help!
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Member tried to log in, name popped up in pink highlight with red lettering 2 years 8 months ago #84842

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You need to always give us the club number you are requesting help for.
If a member is involved we need their first name
If it is an email problem we need the offending email.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: SteveTheTechie, LisaRaymondAZ
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