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1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
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Click here to edit your signature at the bottom of the Profile Information tab.
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4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
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TOPIC:

Support request: email address has bounced back too many times 3 years 3 months ago #86265

Karin F Topic Author Offline New Member Posts: 6 Thank you received: 0	I have a club member who had their email addresses mixed up. We changed the order and sent a test message but I got an undeliverable message saying it skipped because it has previously bounced too many times. Can someone please help me reset this email address. Thanks!
	The topic has been locked.

Support request: email address has bounced back too many times 3 years 3 months ago #86266

Brian Offline Administrator Posts: 10399 Thank you received: 3853	Club number is ALWAYS required. At least the first name of the person you are having an issue with
	The topic has been locked.

Support request: email address has bounced back too many times 3 years 3 months ago #86284

Karin F Topic Author Offline New Member Posts: 6 Thank you received: 0	The club number is 9303 and the member's number is 00729060. Thanks!
	The topic has been locked.

Support request: email address has bounced back too many times 3 years 3 months ago #86286

Karin F Topic Author Offline New Member Posts: 6 Thank you received: 0	Sorry, I didn't read the directions at the top because it looks like a casino and my ADHD just can't.
	The topic has been locked.

Support request: email address has bounced back too many times 3 years 3 months ago #86287

Brian Offline Administrator Posts: 10399 Thank you received: 3853	You didn't provide the members first name. Member number has nothing to do for us as we are not Toastmasters International and have no access to any they control.
	Last edit: by Brian. The topic has been locked.

Support request: email address has bounced back too many times 3 years 3 months ago #86291

Karin F Topic Author Offline New Member Posts: 6 Thank you received: 0	First name is Chantal
	The topic has been locked.

Support request: email address has bounced back too many times 3 years 3 months ago #86292

rhtaylor3
Offline
Moderator
Posts: 674
Thank you received: 180

The Bounce Count for Email Address [This email address is being protected from spambots. You need JavaScript enabled to view it.] has been reset to zero.

Your email message to michaud.kuttner@sympatico.ca could not be delivered
and was returned to the FreeToastHost server. Details are as follows:

Recipient Email Address: michaud.kuttner@sympatico.ca
Email Subject: [FreeToastHost] Message Not Delivered: Nepean Wingtalkers
Date Sent: Tue, 23 Nov 2021 09:50:02 +0000

Diagnostic Code: 554 Invalid DNS PTR resource record for 50.19.253.65
Delivery Status: 5.5.0
Date Last Attempted: Tue, 23 Nov 2021 10:30:04 GMT

NOTE: This email address may be invalid or non-working and should be changed, deleted, or updated to allow delivery.
Refer to the following user documentation for other ways that your recipient may be able to use to remedy this problem:
https://support.toastmastersclubs.org/doc/item/ensuring-that-members-receive-email

If you have any questions about this, please visit us at https://support.toastmastersclubs.org.

Last edit: by rhtaylor3.

The topic has been locked.

Support request: email address has bounced back too many times 3 years 3 months ago #86295

Brian
Offline
Administrator
Posts: 10399
Thank you received: 3853

The Bounce Count for Email Address [This email address is being protected from spambots. You need JavaScript enabled to view it.] has been reset to zero.

Please have them add This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. to their sympatico whitelist using their sympatico webmail

The topic has been locked.

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