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TOPIC:

Member locked out of website 2 years 3 months ago #88439

shakai
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

Some of our members are locked out of our FreeToastHost website. Here is what we received from FreeToastHost. I took out identifying names.

[Wed, 31 Aug 2022 08:19:24 UTC, FreeToastHost System Warning]

Google RECAPTCHA detected a suspicious activity likely initiated by a bot or automated script.

*** NOTE: FreeToastHost may block suspicious activities in the near future. ***

Then it goes into detail with names mentioned but not the person who is locked out. Details:

Club #: 585095
Club Name: Blue Moon Advanced Toastmasters
User's IP Address: xx.xxx.xx.xxx
User's Host Domain: 585095.toastmastersclubs.org
Attempted Action: Website Member Login (website_member_login)
Google RECAPTCHA Score: 0.3 (Mininum Acceptable: 0.5)
Other Information: Member Name: ........r, DTM

If you have any questions about this warning, please visit support.toastmastersclubs.org

[Wed, 31 Aug 2022 08:19:09 UTC, FreeToastHost System Warning]

Google RECAPTCHA detected a suspicious activity likely initiated by a bot or automated script.

*** NOTE: FreeToastHost may block suspicious activities in the near future. ***

Sharon Kaiser
Blue Moon Advanced Toastmasters #585095

The topic has been locked.

Member locked out of website 2 years 3 months ago #88440

Brian
Offline
Administrator
Posts: 12015
Thank you received: 3948

sorry you are wrong in so many ways.
1) your signature says one thing and the message another which club is it?
2) you need to be specific what member (first name at least)
3) you need to give us the EXACT error message they are receiving
4) the google captcha is only a warning it is only collecting date.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

Last edit: by Brian.

The topic has been locked.

Member locked out of website 2 years 3 months ago #88441

shakai
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

The club is Blue Moon Advanced Toastmasters
the number is 585095
Valda is locked out. She did not receive any error message but website did not accept password combo.It locked her out after a few tries.

I did not receive an error message but I checked on our website as site admin and found the error message about FreeToastHost may block suspicious activities in the near future. I wrongly(?) assumed that was what was happening.

Also google noted suspicious activity:

[Wed, 31 Aug 2022 08:19:09 UTC, FreeToastHost System Warning]

Google RECAPTCHA detected a suspicious activity likely initiated by a bot or automated script.

What does she need to do to be able to log in again.

Thank you for any help you can give
Sharon Kaiser

Sharon Kaiser
Blue Moon Advanced Toastmasters #585095

The topic has been locked.

Member locked out of website 2 years 3 months ago #88442

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Google ReCAPTCA is just a warning at the moment... no additional action is being taken yet because we have not decided on the best course of action for those given the potential for false positives.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

The topic has been locked.

Member locked out of website 2 years 3 months ago #88444

Brian Offline Administrator Posts: 12015 Thank you received: 3948	There is no "Valda" in club 585095 members or former members lists. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member locked out of website 2 years 3 months ago #88454

shakai Topic Author Offline New Member Posts: 4 Thank you received: 0	Valda's name is the first name on our website first page. Plus she is listed on our member list. Are you sure you have the correct number- 585095 in Greensboro NC? on being locked out,,,,Would it be appropriate to have her start again with a new password? Sharon Kaiser Blue Moon Advanced Toastmasters #585095
	The topic has been locked.

Member locked out of website 2 years 3 months ago #88456

Brian Offline Administrator Posts: 12015 Thank you received: 3948	*Please check have her check her e-mail inbox and spam/junk mail folder* for her authentication key and instructions.** Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.