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TOPIC:

Login issues 2 years 2 months ago #88968

mj@mjkahn.com
Topic Author
Offline
New Member
Posts: 5
Thank you received: 0

[edit] Apologies. This occurs for all of the following clubs: 5525, 2078400, and 3785939.

Hi there,

For the past several weeks, I've been seeing a sporadic issue when I try to log in as a user (not as an admin). I start to enter my user name, click on my full name when it appears, then enter my password. When I click the Authenticate button, nothing happens. I don't see the little spinner and the login pop-up stays displayed. If I reload the whole page and try again, sometimes it works and sometimes it doesn't. Eventually, I always get in, but it may take several reloads/retries before I'm successful. This happens on the sites for all 3 of the clubs I belong to. I've recorded a video here, in case it's helpful to you: opfocus.zoom.us/rec/share/LlPXkU7Mzi-GGH...rtTime=1665955327000

I've been logging in for years with no problems. If there's anything I can do to help you diagnose this problem, please let me know. Thank you!

MJ Kahn
This email address is being protected from spambots. You need JavaScript enabled to view it.
978-590-5672

MJ Kahn
Mill City Toastmasters
Advanced Articulators of Andover (formerly North Shore Articulators)

Last edit: by mj@mjkahn.com.

The topic has been locked.

Login issues 2 years 2 months ago #88974

Brian Offline Administrator Posts: 12015 Thank you received: 3948	as ALWAYS we require your club number in order to assist you. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Login issues 2 years 2 months ago #88995

Pam
Offline
Administrator
Posts: 3752
Thank you received: 1089

Have you tried using a different device? If so, do you have the same issue?
Do you use a VPN? If so, can you try logging out with it turned off?
Do other members of your club have the same problem?

My guess is that it is something to do with your computer/device.

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org

The topic has been locked.

Login issues 2 years 2 months ago #88998

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Hi MJ! I suspect that your password filler is clashing with our autocomplete drop-down in the dialog. I found the following via a Google search that may be helpful if you wish to disable it for the relevant websites: 1password.community/discussion/28328/is-there-an-exception-list

Also, I generally tell people who wish to use a password filler with FTH logins that they will usually have fewer headaches if they have their password filler type in their primary email address for the member login.

It also appears from the video that your browser is telling you to load its update.

This is very likely a clash of JavaScript between your password filler and our dialog JavaScript. If you temporarily disable your password filler and/or any browser add-ins, do you see a difference?

Can you also click the reload link at the bottom of your screen to ensure you have the latest JavaScript for the system?

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

The topic has been locked.