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member cannot send to members-XXXX@toastmastersclubs.org 10 months 2 weeks ago #90663

  • kiwi_canuck
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When our member who uses email address This email address is being protected from spambots. You need JavaScript enabled to view it. tries to send an email to our club members using This email address is being protected from spambots. You need JavaScript enabled to view it., her email bounces with the attached message.  Key part I think:
X-Spam-Status: No, score=-5.0 required=5.0 tests=HTML_MESSAGE,RCVD_IN_DNSWL_HI,
    RCVD_IN_MSPIKE_H5,RCVD_IN_MSPIKE_WL,RCVD_IN_ZEN_BLOCKED_OPENDNS,
    SPF_HELO_PASS,SPF_PASS,T_SCC_BODY_TEXT_LINE,URIBL_BLOCKED,
    URIBL_DBL_BLOCKED_OPENDNS,URIBL_ZEN_BLOCKED_OPENDNS
    autolearn=unavailable autolearn_force=no version=3.4.3
X-Spam-Checker-Version: SpamAssassin 3.4.3 (2019-12-06) on
    toastmastersclubs.org

Is this toastmastersclubs.org's spamassassin rejecting proton mail?  Or proton mail's spamassasin rejecting toastmastersclubs.org?
What can we do about this please?

Thank you.
Cheers
Cliff Hall
Club 5208 Auckland West Toastmasters Club
Cliff Hall
Club 5208 - aucklandwest.toastmastersclubs.org

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Last edit: by kiwi_canuck. Reason: Saw instructions asking for club name and number
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member cannot send to members-XXXX@toastmastersclubs.org 10 months 2 weeks ago #90664

  • SteveTheTechie
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Need at least the member's first name for troubleshooting
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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member cannot send to members-XXXX@toastmastersclubs.org 10 months 2 weeks ago #90665

  • kiwi_canuck
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Hi Steve.  The member's first name is Nike.  So her email address is This email address is being protected from spambots. You need JavaScript enabled to view it..
Cheers
Cliff
Cliff Hall
Club 5208 - aucklandwest.toastmastersclubs.org
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member cannot send to members-XXXX@toastmastersclubs.org 10 months 2 weeks ago #90666

  • SteveTheTechie
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That email address is not the email address that is entered for them in Membership Management.  Please take a look.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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member cannot send to members-XXXX@toastmastersclubs.org 10 months 2 weeks ago #90667

  • kiwi_canuck
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Cliff Hall
Club 5208 - aucklandwest.toastmastersclubs.org
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member cannot send to members-XXXX@toastmastersclubs.org 10 months 2 weeks ago #90672

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I can see many emails going to Nike, but only 1 email from her 3 weeks ago.

Please ensure that she is emailing to the correct email address, as listed on your website under the menu "Club E-mail addresses"

 

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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member cannot send to members-XXXX@toastmastersclubs.org 10 months 2 weeks ago #90673

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Also looking at the text you loaded she is sending spam .
Th eentire email is encoded which is usually spam or hacker code.

Please have her send the emails as text or rich text not encoded html

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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member cannot send to members-XXXX@toastmastersclubs.org 10 months 2 weeks ago #90684

  • kiwi_canuck
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Hi Brian
She tried sending "the emails as text or rich text not encoded html ", but it still bounced.

After poking around, I found the "white list" in the settings.  I added her email address to that, and bang!  it worked.

Thank you for your help.
Cheers
Cliff
Cliff Hall
Club 5208 - aucklandwest.toastmastersclubs.org
The following user(s) said Thank You: SteveTheTechie
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