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TOPIC:

HTTPS certificate error on website - threads locked 1 year 11 months ago #87586

Phil Wilkes
Topic Author
Offline
New Member
Posts: 5
Thank you received: 0

We also received this error message and I eventually found a thread that explained more details (all threads on this topic appear to be locked).

Considering this appears to be an 'issue' that pops up for many clubs, and it took me multiple attempts to find a thread that provided an explanation, I was wondering if the error message could be changed to detail that the certificates are handled at FTH end and that an error message may in fact be followed with a success message?

Based on my reading of the threads, the error message is beyond the average technical knowhow of many club level admins. A plain English error message would therefore appear to be a neat solution.

Cheers,

Phil

5028
hawthorntoastmasters.org

The topic has been locked.

HTTPS certificate error on website - threads locked 1 year 11 months ago #87587

Brian Offline Administrator Posts: 11654 Thank you received: 3880	moved to suggestions Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

HTTPS certificate error on website - threads locked 1 year 8 months ago #88063

SteveTheTechie
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FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Phil wrote:
Based on my reading of the threads, the error message is beyond the average technical knowhow of many club level admins. A plain English error message would therefore appear to be a neat solution.

I have tweaked the error message a little bit, but any presumption that somehow this very technical issue can be explained using strictly non-technical terms is problematic and unrealistic. Support for the use of custom domains (and free HTTPS certs for those domains) is an *optional*, advanced feature of FreeToastHost, and does require someone in the clubs using that feature to have a bit more technical know-how. We do the best we can to make things as "plain English" as possible, but there are some features that require a bit more technical understanding. This is why we put appropriate warnings in our doc about custom domains.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

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