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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22719

  • bluebell
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Hello.

I am the website admin for www.bbtoast.org (club #397) and we have been having a few issues with the site that I am unable to fix.

1. I have a member who is unable to log in. I "reset" him in the system by removing his name and adding him back in. I later went on to resend the generic welcome e-mail to have him reset his password. It worked one day (the day I performed this task), but the next day it no longer worked and has not worked for several weeks.

2. When a member signs up to be Toastmaster, in the past they have been able to view the Speakers details (intros, manual, title, etc.) as the Toastmaster, which is a view only the meeting Toastmaster can see. I can see the intros when I log in as an admin, but not as a Toastmaster.

Is there any way you can help with these issues. In reviewing the System overwrite e-mail, neither of these problems seem to be an effect of this, but I may be wrong.

Thank you,
TaNisha
www.bbtoast.org
#397
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22720

  • Brian
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What browser and version is the "person" using? If Internet Explorer is need to be IE8 or 9. and the cookies need to be set as per this FAQ,
support.toastmastersclubs.org/logging-in...orer-cookie-settings

Do not remove and add members as they will loose all their history. Use this FAQ to reset their password
support.toastmastersclubs.org/logging-in...hange-their-password

Give me an example of an agenda where this is happening

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22721

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I will follow up on what browser is being used and instruct them to the cookies as such.
Yes, I realized I had probably caused loss on that person's history just as I typed this when I did that....ugh! I have to admit the person has been with the club for 20 years and will not worry about that, but I know not to do it for the future. Thank you for the reminder.

Ok. I will also do the password reset link that you provided if the browser/version doesn't work for him.

I have attached a screen shot for your review of an agenda to show the issue.




Thank you,
TaNisha
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22734

  • SteveTheTechie
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no attachment found
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22764

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Hi.
I clicked "attachments" and "add file", "insert". Are you still unable to view it?
If so, might I be able to send the attachement to an e-mail address?
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22765

  • RogerM
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Paste the screenshot into either Paint and save as a jpeg, then add file or paste into Word and save as a PDF and add file.
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22767

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This attachment is hidden for guests.
Please log in or register to see it.





Ok, I have tried both pdf and jpeg. Anything?
Attachments:
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22768

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Just tell us the date of the agenda and we can look at it online at your site.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22769

  • bluebell
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This is the Jan 22, 2013 agenda.
It also happened for the 27Nov2012 and 11Dec2012 agendas.

This is when we noticed it happening.
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22790

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The problem is you have more than 1 role with the word Toastmaster in it.

Change the Toastmaster Tip to TM TIP and you will find it works.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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View of Speaker Details for the meeting Toastmaster and member access 11 years 11 months ago #22792

  • bluebell
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We are working again!

Members can log in & the Toastmaster of the meeting can now see the speaker's details of their speech.

Thank you very much!
TaNisha
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