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TOPIC:

Authentication email used to set or reset password not being sent 11 years 1 month ago #24452

azookazoo
Topic Author
Visitor

From: Douglas Swisher
Club 1412316
Toastmasters@GE tmge.toastmastersclubs.org/

As administrator I added a new member to the membership list. He received the Welcome message, so I know that his email address is correct. But when he or I try to authenticate his User ID to set his password, he never receives an email to set his password. I attempted to do the same with my own account and also did not receive an email to change my password.

Can you help?

The topic has been locked.

Authentication email used to set or reset password not being sent 11 years 1 month ago #24453

RogerM Visitor	Douglas, Check your Spam or junk mail as well.
	The topic has been locked.

Authentication email used to set or reset password not being sent 11 years 1 month ago #24454

azookazoo Topic Author Visitor	I checked my junk-mail folder. Nothing there. I checked my spam sources, no issues. I'm not having a problem with other emails from FTH such as the agenda mailings. I understand that may work differently because it comes from a person in the club, not the FTH system directly. What sender address should I be looking for if I can find a safe list to put it in?
	The topic has been locked.

Authentication email used to set or reset password not being sent 11 years 1 month ago #24455

RogerM Visitor	Douglas, The email will come from: server@toastmastersclubs.org
	The topic has been locked.

Authentication email used to set or reset password not being sent 11 years 1 month ago #24456

azookazoo Topic Author Visitor	I did some additional checking. Because I have two email addresses listed under my name, I discovered that I esd receiving the email on home email account but not my work email account. I added that email address to my safe senders list at work. I did get an authentication email after repeating the authentication step. Thanks Roger. Problem solved.
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