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TOPIC:

Changing Photos in Membership Management 11 years 7 months ago #24659

Pam
Topic Author
Away
Administrator
Posts: 3726
Thank you received: 1087

I have uploaded a photograph for one of our members, but the cropping hasn't worked too well so I have cropped it myself and reloaded (in Membership Management) and saved (twice). I get a message that the photo has been loaded and at that stage the photo icon replaces the original photo. The original photo still displays, not the updated one. I know it can be changed in "Edit your Profile", but I am trying to do it for him and don't have access to his profile. I am not sure if you can help - maybe you can delete the photo (it is for our Sergeant at Arms)

Also - I see from the "Keeping Your Profile Up To Date and Complete" page that the web admin can make a member's profile public - how/where do I do that?

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org

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Changing Photos in Membership Management 11 years 7 months ago #24660

Pam Topic Author Away Administrator Posts: 3726 Thank you received: 1087	Sorry - this should have gone to the support requests area - my mistake Pam Holley, DTM FreeToastHost Ambassador Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/ HOT, IPP 2024-2025 hot.toastmastersclubs.org
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Changing Photos in Membership Management 11 years 7 months ago #24662

Jane Atkinson
Offline
Administrator
Posts: 4063
Thank you received: 889

Moved to Support Requests for you.

The site admin can't make a member's photo public; only the member him/herself can do that.

As for the other issue, yes the photo with the head partially cut off is still there. You should be able to upload another photo over the top of it. If that's not working, then Brian (admin) will need to have a look.

Secretary, Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

The following user(s) said Thank You: Pam

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Changing Photos in Membership Management 11 years 7 months ago #24663

Pam Topic Author Away Administrator Posts: 3726 Thank you received: 1087	I have tried again - but still no luck Pam Holley, DTM FreeToastHost Ambassador Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/ HOT, IPP 2024-2025 hot.toastmastersclubs.org
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Changing Photos in Membership Management 11 years 7 months ago #24667

Brian Offline Administrator Posts: 11974 Thank you received: 3937	If you do not like the way the system is cropping the image do it your self before you upload the image 100 px by 100 px Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Changing Photos in Membership Management 11 years 7 months ago #24669

Pam
Topic Author
Away
Administrator
Posts: 3726
Thank you received: 1087

Therein lies my problem Brian - the new (cropped) image I am uploading shows as being uploaded (I see the progress bar and then the upload sucsessful message), but it doesn't override the original. I have tried that 3 times (I thought I might not have pressed the save button, logged in and out to make sure I wasn't seeing the wrong image). Is it possible for you to delete the image for me?

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org

The topic has been locked.

Changing Photos in Membership Management 11 years 7 months ago #24670

Brian Offline Administrator Posts: 11974 Thank you received: 3937	You can log in as the member use their name and the site admin password. Go to their profile and delete the old picture. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Changing Photos in Membership Management 11 years 7 months ago #24671

Pam
Topic Author
Away
Administrator
Posts: 3726
Thank you received: 1087

Thanks - I managed to delete it but still only had the image icon showing after uploading. I suspect the problem might have been that the file was too big (940kB .bmp file). I have converted it to a 23kB .jpg and that works beautifully.

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org

The topic has been locked.