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TOPIC:

Problem with Member Login for first time 11 years 7 months ago #25417

plosed06 Topic Author Visitor	I see message that email will be sent with activation key, but I never receive it I have gotten other emails from the site, such as Member Welcome email. Not sure what the problem is. Thanks for your help Elissa Quesada Fort Washington Communicators 643401
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Problem with Member Login for first time 11 years 7 months ago #25419

RogerM Visitor	Elissa, Check your junk or spam folder.
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Problem with Member Login for first time 11 years 7 months ago #25422

Brian
Offline
Administrator
Posts: 12015
Thank you received: 3948

I just sent you another member authorization and i can see your mail server accepting it, you will need to talk to your IT folks if you do not receive

May 16 17:06:40 toastmastersclubs sendmail[29492]: r4GH6bTS029405: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:03, xdelay=00:00:01, mailer=esmtp, pri=120912, relay=mx01.ally.com. [198.74.81.103], dsn=2.0.0, stat=Sent (ok: Message 2405396 accepted)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

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Problem with Member Login for first time 11 years 7 months ago #25424

plosed06 Topic Author Visitor	how strange i was able to get new member email from this address: Elissa Quesada [This email address is being protected from spambots. You need JavaScript enabled to view it.]
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Problem with Member Login for first time 11 years 7 months ago #25425

Brian Offline Administrator Posts: 12015 Thank you received: 3948	talk to your IT folks we delivered the email. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Problem with Member Login for first time 11 years 7 months ago #25426

plosed06 Topic Author Visitor	what is the subject line of the authorization key email?
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Problem with Member Login for first time 11 years 7 months ago #25430

Brian Offline Administrator Posts: 12015 Thank you received: 3948	Fort Washington Communicators Toastmasters Member Authentication E-mail Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Problem with Member Login for first time 11 years 6 months ago #25673

plosed06 Topic Author Visitor	Mystery is solved. Our mail server has a filter to drop any email that has in the body: Hello! Many spam emails contain this Is is possible to remove the ! ? Then the email will come through
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Problem with Member Login for first time 11 years 6 months ago #25675

RogerM Visitor	If you log in as the administrator, then launch admin console, click on Membership Management, you can remove the hello from the new member welcome message.
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Problem with Member Login for first time 11 years 6 months ago #25679

plosed06 Topic Author Visitor	The Welcome email is okay because it includes the member's name after Hello It is the email for member authentication with Subject: Fort Washington Communicators Toastmasters Member Authentication E-mail that is causing the problem. I don't see a way that I can control the contents of that email to remove the explanation point after Hello
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Problem with Member Login for first time 11 years 6 months ago #25681

RogerM Visitor	OK, Brian can address that better than I can. Thanks!
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Problem with Member Login for first time 11 years 6 months ago #25690

Brian Offline Administrator Posts: 12015 Thank you received: 3948	You can rewrite the member welcome email with anything you want. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Problem with Member Login for first time 11 years 6 months ago #25694

plosed06
Topic Author
Visitor

I do see the section for New Member Welcome Message in the admin console.

But this is not the email that is causing me a problem

It is the member authentication email with a subject line of: Member Authentication E-mail

I do not see a section to modify the wording of that email. The greeting of: Hello!
is being flagged as spam by my mail server. If the exclamation point is removed, then the mail will go through. Is this something that you can do?

The topic has been locked.

Problem with Member Login for first time 11 years 6 months ago #25696

Brian Offline Administrator Posts: 12015 Thank you received: 3948	should be fixed. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: plosed06
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Problem with Member Login for first time 11 years 6 months ago #25699

plosed06 Topic Author Visitor	Works okay now Thanks for your help.
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