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Dues Management 11 years 4 months ago #27539

topeagle
Topic Author
Visitor

Both our new Club Treasurer and I have attempted to update the information on the Semi-Annual Dues Notice / Collection section of the Site Administration console. We have made the changes we needed, clicked on both the "SAVE DUES NOTICE INFO" button (halfway down that section) as well as the "Update Changes Only" button (at the bottom of that section). The changes do not save. Unlike other pages in the Site Administration console, this one does not have a "SAVE" button at the bottom right next to the "CLOSE" button.

Please help us understand what extra steps we need to take to make the changes we need.

Thanks!

The topic has been locked.

Dues Management 11 years 4 months ago #27541

Brian Away Administrator Posts: 12016 Thank you received: 3948	What is your club number please What browser and version are you both running ? Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Dues Management 11 years 4 months ago #27544

topeagle Topic Author Visitor	Brian, Sorry! I thought I had my club number in my FreeToastHost signature per the instructions. It is 1582927. I'm currently running on IE8, Version 8.0.7601.1754CO. I'm not sure whicb browser our Treasurer, Brian Stokeld, is using. Lee
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Dues Management 11 years 4 months ago #27545

Brian Away Administrator Posts: 12016 Thank you received: 3948	please check your IE cookie settings to this FAQ support.toastmastersclubs.org/logging-in...orer-cookie-settings make those changes, log out and log in and try the Dues application again Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Dues Management 11 years 4 months ago #27546

topeagle Topic Author Visitor	Brian, I made those changes, logged out of our club website, logged off of IE, used the tool to be sure I had entered the correct information for cookies, logged back into the club website.... Still can't make the changes to the Dues Management page "stick." Lee
	The topic has been locked.

Dues Management 11 years 4 months ago #27548

Brian Away Administrator Posts: 12016 Thank you received: 3948	Are you going in as the admin or the Treasurer? Do you have the FireFox browser installed ou might want to try that. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Dues Management 11 years 4 months ago #27549

topeagle
Topic Author
Visitor

Brian,

I have been going in as the adminstrator. Brian Stokeld has been going in as the Treasurer. Does that make a difference?

I do not have the FireFox browser. In the past (and perhaps it was the earlier version of the FreeToastHost website), at another club, we had no problems with this and were able to make the changes whether administrator or Treasurer, using IE. Seems to be this could become quite problematic if it only works correctly with FireFox now.

Lee

The topic has been locked.

Dues Management 11 years 4 months ago #27550

Brian Away Administrator Posts: 12016 Thank you received: 3948	I added an * to Line 3 of the address using IE8 There is something about your local setup. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: topeagle
	The topic has been locked.

Dues Management 11 years 4 months ago #27551

topeagle Topic Author Visitor	Brian Stokeld has been able to make the changes. I'm on my work computer. I'll try from home later this evening... Thanks for your assistance today! Lee
	The topic has been locked.