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TOPIC:

Member can not login into club website 11 years 3 months ago #28505

bigmama56780 Topic Author Offline New Member Posts: 3 Thank you received: 0	I have a member who can not login into our club website. I have checked and he is listed in the member section with the correct email address. Thank you, Northpointe Toastmasters #857704 www.northpointe.toastmastersclub.org Northpointe Toastmasters 857704.toastmastersclubs.org/
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Member can not login into club website 11 years 3 months ago #28539

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Need specifics in order for us to investigate.

Give me either the member's first or last name (whichever is more unique for your club).

What browser are they using? Were they trying to log in from the home page or some other page on your website?

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

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Member can not login into club website 11 years 3 months ago #28552

bigmama56780 Topic Author Offline New Member Posts: 3 Thank you received: 0	The last name is Reid and he is prompted to enter his email or name, select my name and after clicking :Authenticate/Login" toald an authentication link will be email. He never receives the email. Not sure what browsers he tried, do some of them not work? Thank you for your help Northpointe Toastmasters 857704.toastmastersclubs.org/
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Member can not login into club website 11 years 3 months ago #28553

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Ok, he needs to check his junk mail/spam folder.
Sometimes the authentication link emails end up in a user's junk mail folder.
Not our fault... we do not control each user's junk mail filter settings.

As far as browsers, we always need as many details as you can provide us when you are having issues. Do not assume that there is a problem with a specific browser. Frequently, we don't know there is an issue with a specific browser until we discover there is an issue with a browser. However, we need as many details and information on the specific circumstances (including browser and browser version) so that we can do a thorough investigation and increase our odds of actually determining if there is an issue on our end and what the most probable cause may be.

Most of the time, it tends to be user related issues. However, not always.

The topic has been locked.

Member can not login into club website 11 years 3 months ago #28554

RogerM Visitor	have him check his junk or spam folder as well. Internet Explorer has some settings that may need to be modified. Check these documents: support.toastmastersclubs.org/docs/new-d...tion/item/index-page
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Member can not login into club website 11 years 2 months ago #28640

Brian
Offline
Administrator
Posts: 12016
Thank you received: 3948

i can see the authentication emails being delivered to his email address

Sep 21 20:38:55 toastmastersclubs sendmail[7036]: r8LKcrRb007017: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:01, mailer=esmtp, pri=120903, relay=mail.smartedgeusa.com. [72.45.204.136], dsn=2.0.0, stat=Sent (r8LKcscr015700-r8LKcsct015700 Message accepted for delivery)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The topic has been locked.