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A Club Member Can't Access Our Website 11 years 2 months ago #29018

  • GKrosner
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Hi There!

One of our club member can't access our club. Her IP address is 138.220.176.188. Everyone else I know of from our organization doesn't experience this issue.

Thanks.
Club 7473 - Word Bankers - Washington DC.
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A Club Member Can't Access Our Website 11 years 2 months ago #29023

  • Brian
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We are not blocking 138.220.176.188

What is this members first name?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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A Club Member Can't Access Our Website 11 years 2 months ago #29027

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Her name is Patou.
Club 7473 - Word Bankers - Washington DC.
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A Club Member Can't Access Our Website 11 years 2 months ago #29028

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7343 is not a valid FTH club number what is your correct club number please.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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A Club Member Can't Access Our Website 11 years 2 months ago #29029

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Sorry - it's 7473
Club 7473 - Word Bankers - Washington DC.
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A Club Member Can't Access Our Website 11 years 2 months ago #29030

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What is the problem she is having?
Does the bank have us on their approved website list?
Has she tried from home?

I can see she is receiving email from the system.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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A Club Member Can't Access Our Website 11 years 2 months ago #29031

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This issue happens only from her computer. I'm (and many others) don't have any issues accessing the site.

The message that she gets is "device or resource is not responding.
Club 7473 - Word Bankers - Washington DC.
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A Club Member Can't Access Our Website 11 years 2 months ago #29037

  • SteveTheTechie
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If she is able to access the website from a different computer, then she likely has a computer issue not a FreeToastHost issue and she needs to get computer support.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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