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TOPIC:

reset a users password that they have forgotten? 11 years 2 months ago #29094

bparatore Topic Author Visitor	As administrator, how do I reset a users password so they can change it? A user forgot their password and can not get into the site. I do not see anywhere to reset it for them. Club 3131828
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reset a users password that they have forgotten? 11 years 2 months ago #29095

Brian Offline Administrator Posts: 12016 Thank you received: 3948	just follow the instructions here Step 1 2 3 4 support.toastmastersclubs.org/docs/item/browsing-and-logging-in Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

reset a users password that they have forgotten? 11 years 2 months ago #29096

RogerM Visitor	It is a self reset. They type in their name, choose their name and number, then press the authenticate/log in button. They then check their email (including their junk folder) for the authentication key.
	The topic has been locked.

reset a users password that they have forgotten? 11 years 2 months ago #29098

bparatore Topic Author Visitor	If you forget or wish to change your password, leave the password box empty, just as you did when logging in for the first time. Got it, thanks.
	The topic has been locked.

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