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Cannot access club websites 10 years 5 months ago #30378

  • rallman
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I have been the administrator for two club websites for several years (585189.toastmastersclubs.org and /1003144.toastmastersclubs.org). 4 days ago I experienced problems accessing either of the websites. Thinking that this might be temporary "bandwidth" problems, I waited. Now, I am receiving a "This page can't be displayed" and the problem is that the remote host is not responding.
I have this problem with both a Windows 7 desktop and a laptop running IE10. Strangely, I can bring up the site on a windows 8 smart phone (the site takes 40-80 seconds to load.
Other websites are working without problems?
Can you help?

Ron Allman
Webmaster
Club #s 585189 and 1003144
Ron Allman, DTM
Pinta Toastmasters Club #585189
pinta.toastmastersclubs.org/
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Cannot access club websites 10 years 5 months ago #30384

  • RogerM
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I can open both sites quickly using IE10, and GoogleChrome.

Have you checked your cookie settings, etc. according to the recommendations in the documents? support.toastmastersclubs.org/docs
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Cannot access club websites 10 years 5 months ago #30387

  • SteveTheTechie
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Also, the server may have blocked your IP address.

whatismyipaddress.com/

Can you tell us what your IP address is so Brian can check if the server is blocking it?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Cannot access club websites 10 years 5 months ago #30388

  • Jane Atkinson
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Steve, from my experience :blush: , if your IP address gets blocked, then you can't access ANY FreeToastHost club site.

If Ron can load other sites, whether his or other clubs' doesn't matter, then a blocked IP isn't the problem. (Might be useful information)
VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

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Cannot access club websites 10 years 5 months ago #30389

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Thanks for the prompt reply Roger,

Yes I have. Just checked and they are set correctly for 1st/3rd party as well as session cookies. However, I am not having problems logging in, I can't get the web page to open at all

NOTE: this is incorrect: "I can open both sites quickly using IE10, and GoogleChrome."

The problem should read "I can open both sites quickly using IE10, and Windows 7."


Ron Allman, DTM
Webmaster
Club#s 585189 &
Ron Allman, DTM
Pinta Toastmasters Club #585189
pinta.toastmastersclubs.org/
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Cannot access club websites 10 years 5 months ago #30390

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The IP address is 71.102.241.252
Ron Allman, DTM
Pinta Toastmasters Club #585189
pinta.toastmastersclubs.org/
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Cannot access club websites 10 years 5 months ago #30391

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We are not blocking your IP address.

585189.toastmastersclubs.org/ is working correctly

1003144.toastmastersclubs.org/ is working correctly

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Cannot access club websites 10 years 5 months ago #30392

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Ron, do you get the same IP address if you check it using your Windows phone?
VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

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Cannot access club websites 10 years 5 months ago #30394

  • RogerM
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Ron,

Using my laptop with WIN7, I can connect to your sites using IE10 and using Chrome and using Firefox and using Opera.
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Cannot access club websites 10 years 5 months ago #30395

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Not sure. the phone was set up for me by Verizon. Can't easily locate the IP but since it is Verizon Mobile, I suspect that it is different.
Ron Allman, DTM
Pinta Toastmasters Club #585189
pinta.toastmastersclubs.org/
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Cannot access club websites 10 years 5 months ago #30397

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Now I am even more confused. Since I can go to every other site without problems, I have not suspected IE 10 as the problem. Any advice as to that to do next?
Ron Allman, DTM
Pinta Toastmasters Club #585189
pinta.toastmastersclubs.org/
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Cannot access club websites 10 years 5 months ago #30398

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Have you applied system updates?

What browser add-ins are you using? Can you try running the affected browsers without add-ins and see if that makes a difference?
(Could be a conflict with an add-in)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Cannot access club websites 10 years 5 months ago #30399

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Thanks for the suggestion.

I have various add-ons from Adobe Apple QuickTime and Microsoft as well as others that are disabled. I'll start checking.

Also, just noticed, I am using Windows 7 (64 bit) with IIE 10 (32 bit) I don't think this should make a difference since up until last Wed. This configuration was running everything without problems
Ron Allman, DTM
Pinta Toastmasters Club #585189
pinta.toastmastersclubs.org/
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Cannot access club websites 10 years 5 months ago #30430

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A funny thing happened on the way to the forum this morning. As quickly as the problem occurred, it has vanished.

No rhyme; no reason. Just a week of not being able to access the FreeToasthost websites that has mysteriously corrected itself. Much thanks to all who provided inputs.

Ron Allman, DTM
Webmaster
Pinta Toastmasters Club 585189
Lompoc Valley of Flowers Toastmasters Club # 1003144
Ron Allman, DTM
Pinta Toastmasters Club #585189
pinta.toastmastersclubs.org/
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Cannot access club websites 10 years 5 months ago #30433

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good news :)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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