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Club Member Photo Upload Problem 11 years 1 month ago #30617

  • venividi87
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Hello -

I used Member Management to upload photos for 5 members. Each time, I clicked on a member's name from the drop down member list, browsed for the jpg photo file, and clicked to save the uploaded photo. Each time, I received a message that the photo was successfully uploaded and saved for each member. HOWEVER, when I returned to the Members Directory, I noticed that only 1 of the 5 photos I uploaded appeared next to the member's name in the Members Directory. The Toastmasters logo appears as a placeholder where I expected to see the other 4 photos.

My questions: What happened & can you help me get the photo uploads to work?

I am the web site administrator for Mills Golden Tongue Toastmasters Club (# 673767). Please let me know if you need more info.

Many thanks,
Randi Stillman
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Club Member Photo Upload Problem 11 years 1 month ago #30619

  • Brian
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What browser and version are you using?

What are the file sizes of the images you are uploading.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Club Member Photo Upload Problem 11 years 1 month ago #30621

  • SteveTheTechie
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Brian,

Somehow Randi (or someone) managed to create an image file on the server in their profilepics folder with the name being just ".jpg" ... just the extension, nothing else for the filename. :blink:

Wondering if that is goofing things up. The server will not let me delete or rename that junk file. Can you see if you can delete it?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Club Member Photo Upload Problem 11 years 1 month ago #30622

  • venividi87
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Brian,

I am using Google Chrome. I also have Firefox & Safari installed - maybe one of these works better with the web site?

Ah, I had a hunch file size might have something to do with this. The files I was sent are:

696 X 657 (the only one that uploaded)
602 X 639
569 X 625
566 X 585
288 X 320 (ha!)

Thanks,
Randi
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Club Member Photo Upload Problem 11 years 1 month ago #30623

  • Brian
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Steve the bad file has been removed.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: SteveTheTechie
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Club Member Photo Upload Problem 11 years 1 month ago #30624

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What are the file names you are using?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Club Member Photo Upload Problem 11 years 1 month ago #30625

  • venividi87
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I am (was) using Anthony.jpg, Denise.jpg, Laura.jpg & Virginia.jpg.
The one that uploaded successfully was George.jpg.
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Club Member Photo Upload Problem 11 years 1 month ago #30626

  • SteveTheTechie
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I am using Google Chrome. I also have Firefox & Safari installed - maybe one of these works better with the web site?


You might try a different browser, although it should not matter. Also, is your Adobe Flash up to date? The uploading function depends on Adobe Flash.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Club Member Photo Upload Problem 11 years 1 month ago #30627

  • SteveTheTechie
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I am (was) using Anthony.jpg, Denise.jpg, Laura.jpg & Virginia.jpg.
The one that uploaded successfully was George.jpg.


When you clicked the Select Photo button, did you then select one file or multiple files from the file browser dialog? :unsure: (Has to be one at a time.)

It does not look like a multiple file selection is possible in IE11, but not sure if that is the case in other browsers.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Club Member Photo Upload Problem 11 years 1 month ago #30628

  • venividi87
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I selected one file at a time.
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Club Member Photo Upload Problem 11 years 1 month ago #30629

  • SteveTheTechie
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Randi,

Can you see if you can log in as your members (use their member login but with your admin password) and see if you can upload photos from their member profile dialogs? Just wondering if there is a difference...

I am still a bit puzzled on this one... :unsure: Brian, do you have any other ideas?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Club Member Photo Upload Problem 11 years 1 month ago #30630

  • SteveTheTechie
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Also, is your Adobe Flash up to date?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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