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TOPIC:

Unable to save speech information on agenda 11 years 1 month ago #30717

cherylnye122807 Topic Author Offline Junior Member Posts: 25 Thank you received: 0	Club # 1216633 When selecting a speech manual, entering a title, and typing an introduction and selecting the Update Speech Details button, the changes do not save after exiting the agenda and returning. Please let me know when this will be fixed. thanks. Club Number: 1216633 Club website: ncci.toastmastersclubs.org/
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Unable to save speech information on agenda 11 years 1 month ago #30718

RogerM Visitor	Cheryl, I was able to add an introduction and title on one of your agendas. What browser are you using? Did you try clearing your cache? Check here for the how-to: support.toastmastersclubs.org/docs/item/clearing-browser-cache
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Unable to save speech information on agenda 11 years 4 weeks ago #30720

cherylnye122807 Topic Author Offline Junior Member Posts: 25 Thank you received: 0	I am using Windows 7 Operating system - Internet Explorer. I tried clearing my cache and it didn't work. Still isn't saving. Club Number: 1216633 Club website: ncci.toastmastersclubs.org/
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Unable to save speech information on agenda 11 years 4 weeks ago #30721

Brian Offline Administrator Posts: 12016 Thank you received: 3948	Please ensure your cookies are set as per this Documentation. support.toastmastersclubs.org/docs/item/cookie-settings Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Unable to save speech information on agenda 11 years 4 weeks ago #30730

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	"I am using Windows 7 Operating system - Internet Explorer. " Which version of Internet Explorer??? Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Unable to save speech information on agenda 11 years 4 weeks ago #30737

cherylnye122807 Topic Author Offline Junior Member Posts: 25 Thank you received: 0	It's already set to Medium in my browser Club Number: 1216633 Club website: ncci.toastmastersclubs.org/
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Unable to save speech information on agenda 11 years 4 weeks ago #30738

cherylnye122807 Topic Author Offline Junior Member Posts: 25 Thank you received: 0	We have IE 8 Club Number: 1216633 Club website: ncci.toastmastersclubs.org/
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Unable to save speech information on agenda 11 years 4 weeks ago #30739

Brian Offline Administrator Posts: 12016 Thank you received: 3948	Please look at the instructions again. You need to enable the 3 types of cookies. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Unable to save speech information on agenda 11 years 4 weeks ago #30759

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

RogerM wrote:
Cheryl,

I was able to add an introduction and title on one of your agendas. What browser are you using?

I will have to test it in sim'd IE8...
(F12 key=Developer Options in Internet Explorer, then set the Document mode & User agent string to IE8 to sim IE8.)

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

The topic has been locked.

Unable to save speech information on agenda 11 years 4 weeks ago #30764

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

cherylnye122807 wrote:
We have IE 8

Cheryl: Ok, I sim'd IE8, logged in as you, went to the agenda, signed up for a speech (as you), entered speech details, and clicked the Update button to save the speech details. Then:

1. I went to the Home Page, and navigated back to the same agenda. The saved speech details were there.

2. I closed my browser tab, created a new tab, went back to your site, found the same agenda, and the save speech details were there.

3. Logged out as you, logged back in as you, repeated #2. Same result. I see the save speech details.

4. Closed my browser, restarted it and the sim'd IE8. Repeated #2 & #3... same result.

Therefore, I am not sure what else to try in order to reproduce the issue you are seeing.
We cannot fix an issue if we cannot reproduce it.

My only suggestion is to clear your browser cache since we have been making a few changes over the last couple of months... it is possible you are still running old scripts. Clear your cache occasionally to force your browser to load the newest stuff.

I have since removed you from that speech... (restored back to the way it was)

If you have any other details on what you did that resulted in the issue you are seeing, let us know.

Last edit: by SteveTheTechie.

The topic has been locked.

Unable to save speech information on agenda 11 years 3 weeks ago #30810

cherylnye122807 Topic Author Offline Junior Member Posts: 25 Thank you received: 0	i was able to save my speech information today. Thanks for all your help! Club Number: 1216633 Club website: ncci.toastmastersclubs.org/
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