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TOPIC:

Authentication link for a member gives error 11 years 1 month ago #30740

wg_f95
Topic Author
Visitor

I am the admin for club 4000 district 46 area 42.

One of our members tried setting his password - he was able to get the authentication email sent to his mailbox, but once he clicked on the authenticattion link and tried setting his password, he got an error message. I tried resetting my password as well, and I experienced the same issue.

It looks like last night this was working because people were able to authenticate and loggin. Is there something I can do to fix this or is the issue with the host?

Thanks!

The topic has been locked.

Authentication link for a member gives error 11 years 1 month ago #30741

Brian Away Administrator Posts: 12026 Thank you received: 3948	What is the error message you are seeing? What browser and version are you using? I just logged in as you and as site admin, and no errors. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Authentication link for a member gives error 11 years 1 month ago #30742

wg_f95 Topic Author Visitor	Internet Explorer 8 is the browser. Logging in is not an issue neither for the admin nor for memmbers if they have already set their password - setting password for new members is. Please see the attached image for the error
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Authentication link for a member gives error 11 years 1 month ago #30743

Brian Away Administrator Posts: 12026 Thank you received: 3948	sorry the image did not upload Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Authentication link for a member gives error 11 years 1 month ago #30744

wg_f95 Topic Author Visitor	Can you see the attachment?
	The topic has been locked.

Authentication link for a member gives error 11 years 1 month ago #30745

Brian Away Administrator Posts: 12026 Thank you received: 3948	there is no attachment Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Authentication link for a member gives error 11 years 1 month ago #30746

wg_f95 Topic Author Visitor	In case the attachment is not coming through - the message appears on the "Create your password" window and it reads: There was an error with your login-the session id attached to your email ([a bunch of letters]) was not valid. Please check to make sure the full link was sent when clicked. The full link WAS being sent - we both tried clicking and copying it.
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Authentication link for a member gives error 11 years 1 month ago #30747

Brian Away Administrator Posts: 12026 Thank you received: 3948	The link can only be clicked once. request the authentication email again. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Authentication link for a member gives error 11 years 1 month ago #30748

wg_f95 Topic Author Visitor	I just tried requesting the authentication email again - the moment I open this link the error comes up before I even try setting a password and the set password button is not active.
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Authentication link for a member gives error 11 years 1 month ago #30757

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

The session ID was not getting saved during the authenticate--this is now fixed.
Exit your browser, reload it and the website, then you should be fine..

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

The topic has been locked.

Authentication link for a member gives error 11 years 1 month ago #30760

wg_f95 Topic Author Visitor	Thanks!
	The topic has been locked.

Authentication link for a member gives error 11 years 1 month ago #30761

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	Can you confirm it is fixed on your end? Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile.
	The topic has been locked.

Authentication link for a member gives error 11 years 1 month ago #30762

wg_f95 Topic Author Visitor	Yes, I tried it and it worked.
	The topic has been locked.

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