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Cannot access our site 11 years 4 days ago #31303

  • Hughagon
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Hi,
Have just updated our site and went back to check after saving and now cannot access the site, It will not respond via a search engine. Our club is TorontoToastmasters.org.au Club no is 7521 area 23 District 70. Would appreciate advice.
Regards,
John Frost
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Cannot access our site 11 years 4 days ago #31304

  • Jane Atkinson
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I can access the site from here without problems.

What exactly did you update? If you've accidentally created broken links to images, the server doesn't like it and will lock you out (it happened to me, once :oops: ). One easy way to check is to try other FreeToastHost websites, such as the ones in my signature. If they don't work, then you've almost certainly been locked out.

If that's the case, you'll need to wait for Brian to reset things,which won't be until the morning now.
Secretary, Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

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Cannot access our site 11 years 4 days ago #31305

  • SteveTheTechie
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I just went in and ditched two broken image links on your home page. You may or may not be able to get in now... it depends on how many times the server tried to fetch the missing images before it decided to give up and block your IP address. As Jane notes, if there is a block, Brian will need to remove it.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Cannot access our site 11 years 4 days ago #31306

  • Brian
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Seems your site has lots broken links

IP:124.171.49.127 Port: Dir:in TTL:43200 (lfd - 124.171.49.127 (AU/Australia/124-171-49-127.dyn.iinet.net.au), more than 60 Apache 404 hits in the last 300 secs)

The block has been removed.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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I can't access to our website 11 years 3 days ago #31323

  • Hughagon
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Hi Brian,
Thankyou for your help in restoring our Toronto Toastmasters site. I was updating our image library with two images and they uploaded alright. It seems when I tried to updates the home page with an image and text and save it, which I now found it did not save, may be were the problem may lie. Just wondering if there is something I should look out before doing it again? I shall be away for four days but will take on the the update when I return!
Thanks once again for your help and may I will you compliment of the seasons.
Regards,
John Frost
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I can't access to our website 11 years 3 days ago #31324

  • SteveTheTechie
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Hughagon:

I moved your reply to your support thread. Please do not post on someone else's thread for your issue. It makes them get emailed your reply notifications in addition their own.

You have to realize that putting images in a web page is basically a two part process. If either part is changed, you can end up with issues.

When you upload an updated image file, unless the name is exactly the same as the one you are replacing, you will have issues. The reason for this is that the second part of the process, which is when you insert the <img> tags in the editor, will still refer to the old file name unless you specifically go in and right click/edit the image references using the editor tools.

The "safe" way to update images is the following:

1. Right click on each existing image in the editor that you want to swap out, click edit image.
2. Upload your new updated image with the Upload button in the editor image tool and delete the old image, if desired.
3. Use the editor's Browse button to browse to the updated image. Select the updated image, then click Save from the image tool. This keeps the existing <img> tag in the HTML, but updates it to point to your new image. Unless you do this browse step, the tag will still point to the old image regardless of your upload and you will have a broken <img> link. The img tags do not automatically get updated.

My intention is to eventually implement an "image swapper" tool to make this easy. Seems like a lot of people get tripped up on this.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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