Welcome, Guest
Username: Password: Remember me
1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts. :side:
Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!" ;)
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the strikethrough member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.
  • Page:
  • 1

TOPIC:

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32159

  • Julie OConnell
  • Julie OConnell's Avatar Topic Author
  • Visitor
  • Visitor
How do I change who gets the emails about bounced back emails of members?
We only want the adminstrator for the website to get emails about bounced emails
How do I control this function?
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32160

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12016
  • Thank you received: 3948
1) please post your club number in every post.

2) which emails are you referring to?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32161

  • Julie OConnell
  • Julie OConnell's Avatar Topic Author
  • Visitor
  • Visitor
Club 7497 EZ Speakers
The emails that are sent to the members (i.e. agendas and notes)
Some emails are bounced back which is fine, our webmaster will
correct; just wondering how to change who (it seems to go to the
secretary and vice president of membership) How do we change
who received the bounced back notification emails?
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32163

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12016
  • Thank you received: 3948
There are no controls specifically for bounced email. They are handed the same as any email processed by the system. The options are set in the Admin console under Email and Contact Forms

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32164

  • Julie OConnell
  • Julie OConnell's Avatar Topic Author
  • Visitor
  • Visitor
Where can I remove the member getting notification of bounced emails?
I don't see an option for that.
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32165

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12016
  • Thank you received: 3948
There are no controls specifically for bounced email. They are handed the same as any email processed by the system.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32166

  • Julie OConnell
  • Julie OConnell's Avatar Topic Author
  • Visitor
  • Visitor
Now I am really CONFUSED!!!
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32168

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12016
  • Thank you received: 3948
All mail is treated the same we do not have any special process for bounced email.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32169

  • Julie OConnell
  • Julie OConnell's Avatar Topic Author
  • Visitor
  • Visitor
I came to Toastmasters to improve my communication and I guess this is a test of my poor skill.

I will try to explain what I mean again in the hopes that it makes sense. It may also be, that i do not
understand technology very well in which case it is hopeless and I need to move on.

My problem is: The secretary is receiving the "bounced email notification." We do NOT WANT him to receive
them (the "bounced email notification") Therefore I am trying to understand how to delete his name (and email)
from receiving the "bounced email notification."

Does that make better sense?

I do not see a place where I can delete his name from the distrubution list of "bounced emails notification"
The other members do not receive that email; only the secretary and the vice president of membership

Can you please explain where I change this or tell me that I cannot change this in which case this was a total waste of your time
and I apoligize.

I am so sorry this seems confusing; I am new to this.
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32170

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12016
  • Thank you received: 3948
1) All email is treated the same bounce or real email.

2) Who receives responses for ALL email reply is set in the admin console "Email and Contact Forms".

3) if your secretary does not want to receive any emails from the freetoasthost server you remove his email from member list.

You secretary's choice is to receive ALL email or NO email.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32171

  • RogerM
  • RogerM's Avatar
  • Visitor
  • Visitor
Julie,

Currently all of your members are set up to receive responses to agendas.

Launch admin console, in the drop-down that says website Settings, click on email & Contact forms.

For the Recipient of replies to agenda notifications, you can choose who receives the responses to those emails, from those choices. Keep in mind that if the Secretary is the TM, they will receive the emails.

Who exactly is sending the emails tat are bouncing? If it is the secretary that is sending them, they he will receive the bounced email notification. If you send them, then you will receive the notification.
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32172

  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • FreeToastHost Developer
  • FreeToastHost Developer
  • Posts: 13529
  • Thank you received: 3831
The sender of the email will receive a bounce notification if the email they sent did not go through for some reason.

As Brian is pointing out, this is no different than any other email system, and I would very hesitant to try to change that behavior.

I would question why you would *not* want the sender of an email to know if their message was not received...

If the secretary is sending an email that bounces back to him/her, then they should be looking into why/how they are trying to send an email to someone that cannot receive it.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32175

  • Julie OConnell
  • Julie OConnell's Avatar Topic Author
  • Visitor
  • Visitor
The secretary is NOT sending the email. The email is being sent from our webmaster. The webmaster is NOT receiving the "bounced" email.

I receive the "bounced email" as well. I am working on the error of the emai, The secretary is not involved with this at this time.
Forget I asked.
I thought it was an easy fix; something perhaps that is done at the headquarters: only secretary and vice president of membership
tagged to see the errors of emails.

Never mind.
Thanks for your time and efforts
I apoligize this was a hassle.
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32177

  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • FreeToastHost Developer
  • FreeToastHost Developer
  • Posts: 13529
  • Thank you received: 3831
Julie,

We request your patience. We support Toastmasters clubs all over the world with their FreeToastHost websites. Without actually seeing the same error as you are seeing sometimes it can be difficult for us to exactly understand your situation. Because of that, we will make assumptions based on our experience of the most likely issues that users may face.

If you can be patient with us and help us to understand exactly what your issue is, I am confident that we can help. Also, we do not work for TM headquarters--FreeToastHost is a volunteer created and supported system... we are all Toastmasters like you and we all volunteer our time here to support the FreeToastHost system.

It would help us to understand if you can copy and paste the *exact* bounce message you are getting and tell us who specifically sent the email, to whom specifically, when the email was sent, and who specifically who received the bounce messages from that specific email.

The more specifics you can provide, the more likely we can help resolve your situation.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32178

  • Julie OConnell
  • Julie OConnell's Avatar Topic Author
  • Visitor
  • Visitor
Like I said, I'm sorry to bother you.
Thanks and I will deal with it accordingly
Your site is fabulous; it makes life with ™ so much easier
I never meant to be a pain.
I joined ™ to help my communication skills and will work on
my skill set some more
Thanks and great job with the site!
The topic has been locked.

how to change who gets emails about members whose emails kick back 10 years 11 months ago #32179

  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • FreeToastHost Developer
  • FreeToastHost Developer
  • Posts: 13529
  • Thank you received: 3831

I never meant to be a pain.


You are not a pain. :pinch:

You are a user with a support request. That is what we are here for. :)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
The topic has been locked.
  • Page:
  • 1
Moderators: Pamrhtaylor3jliumarc33NotLiabledeedubbleyooNSBPhyllis Kirouac
Time to create page: 0.071 seconds
Powered by Kunena Forum