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TOPIC:

Member Login 10 years 11 months ago #32221

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	One of the members cannot log in to our clubs TM website. Club #1376226 highvoltage.toastmastersclubs.org His last name is Johnson
	The topic has been locked.

Member Login 10 years 11 months ago #32222

Brian Offline Administrator Posts: 12030 Thank you received: 3948	What is the problem he is having? Does he know his password? Is he getting an error? Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member Login 10 years 11 months ago #32223

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	Thanks for the quick response Brian. Although the website says he's logged in, when I look at it, he hasn't been logged in for 4 days. He cannot access meeting agendas. He does know his password.
	The topic has been locked.

Member Login 10 years 11 months ago #32224

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	Also, what browser and version is he using? Are his cookie settings correct? Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile.
	Last edit: by SteveTheTechie. The topic has been locked.

Member Login 10 years 11 months ago #32225

Brian Offline Administrator Posts: 12030 Thank you received: 3948	Tell him to log out and log back in. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member Login 10 years 11 months ago #32226

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	ie 8.0
	The topic has been locked.

Member Login 10 years 11 months ago #32227

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	Well, it will now show him as logged in 2 minutes ago, but that was actually me logging in as him. Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile.
	The topic has been locked.

Member Login 10 years 11 months ago #32228

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	he deleted cookies and temp internet files. rebooted. the website still won't load
	The topic has been locked.

Member Login 10 years 11 months ago #32230

Brian Offline Administrator Posts: 12030 Thank you received: 3948	Won't load or he cannot log in 2 different things. If it won't load we will need his IP address he can get his IP at www.whatismyip.com/ Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member Login 10 years 11 months ago #32232

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	won't load. sorry for the confusion. 155.109.5.23
	The topic has been locked.

Member Login 10 years 11 months ago #32233

Brian Offline Administrator Posts: 12030 Thank you received: 3948	That is your IP address I need his IP address. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member Login 10 years 11 months ago #32236

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	10.123.37.77 What's weird is the www.whatismyip.com shows the other ip address, but the command prompt gave him 10.123.37.77
	The topic has been locked.

Member Login 10 years 11 months ago #32237

Brian Offline Administrator Posts: 12030 Thank you received: 3948	10.123.37.77 is an internal network IP Are you both using the same company network? If so his problem is not the IP but something local at his PC. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member Login 10 years 11 months ago #32238

Brian Offline Administrator Posts: 12030 Thank you received: 3948	10.123.37.77 is an internal network IP Are you both using the same company network? If so his problem is not the IP but something local at his PC. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member Login 10 years 11 months ago #32239

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	yes we are
	The topic has been locked.

Member Login 10 years 11 months ago #32242

Brian Offline Administrator Posts: 12030 Thank you received: 3948	have him check his cookie settings to this Doc. support.toastmastersclubs.org/doc/item/cookie-settings Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Member Login 10 years 11 months ago #32247

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	He said that site won't load either. He was able to log into the TMI website without a problem, but once he tried to locate a club and go to their website, it wouldn't load.
	The topic has been locked.

Member Login 10 years 11 months ago #32249

Brian Offline Administrator Posts: 12030 Thank you received: 3948	You are both on the same network, Since it loads for you, then the problem is at his end nothing we can do. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.

Member Login 10 years 11 months ago #32250

pnort112 Topic Author Offline New Member Posts: 9 Thank you received: 0	Okay. I'll let him know. Thanks!
	The topic has been locked.

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