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Club 1730, Unable to Access/Update Site 11 years 2 months ago #33453

bradphelps Topic Author Offline New Member Posts: 3 Thank you received: 0	Much like the other thread posted recently, we are unable to access or update our site. I checked the email address listed on our page under find a club and tried to use it with the forgot password function but it said the email was incorrect. It is my understanding that we too already have an account created but no one in our club knows the password. Please advise. Thanks.
	The topic has been locked.

Club 1730, Unable to Access/Update Site 11 years 2 months ago #33454

Brian
Offline
Administrator
Posts: 10441
Thank you received: 3862

Brad:

1) your current admin is listed as

Club Number: 1730
Club Domain:
Club Alias:
Admin Name: Michael Woodall
Admin Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Registration Date: 2012-10-09 02:16:52

if this information is not correct

1) check that the club contact email address at toastmasters.org find a club is correct if not change it using this doc
support.toastmastersclubs.org/doc/item/u...s-international-site

2) submit a change request
www.toastmastersclubs.org/change/

The topic has been locked.

Club 1730, Unable to Access/Update Site 11 years 2 months ago #33456

bradphelps Topic Author Offline New Member Posts: 3 Thank you received: 0	I am familiar with who that person is and their actual email address. Is it possible to have information sent to their email address that they could forward to me to allow me to get into the website? Thanks.
	The topic has been locked.

Club 1730, Unable to Access/Update Site 11 years 2 months ago #33460

Brian Offline Administrator Posts: 10441 Thank you received: 3862	They either have the information or can use the forgot password link on the admin console sign in and have the password reset send to them. or you can follow the instructions listed here support.toastmastersclubs.org/doc/item/u...s-international-site and here www.toastmastersclubs.org/change/
	The topic has been locked.

Club 1730, Unable to Access/Update Site 11 years 2 months ago #33472

bradphelps Topic Author Offline New Member Posts: 3 Thank you received: 0	We did the password reset option and they received an email with instructions. It included a link that said it was the login key. After clicking on the login key, it says you are supposed to click on "Launch Admin Console" but we cant find it ...
	The topic has been locked.

Club 1730, Unable to Access/Update Site 11 years 2 months ago #33473

Brian Offline Administrator Posts: 10441 Thank you received: 3862	Launch admin console is in the left menu below the members section. see this Doc support.toastmastersclubs.org/doc/item/access-new-website
	The topic has been locked.