TOPIC:

Our club secretary, who is able to successfully registered on the club website (Club #4764) is unable to send meeting minutes to the members and/or guests alike.

She is trying to send it from her email account that is registered on the website and still she is unable to send them out. What happens is, she sends out the email to This email address is being protected from spambots. You need JavaScript enabled to view it. and to This email address is being protected from spambots. You need JavaScript enabled to view it.. Neither does she get the copy from the server, nor do the members and guests get it. She doesn't even get any message back from the server stating any reason whatsoever as to why it was not sent out.

The server (This email address is being protected from spambots. You need JavaScript enabled to view it.) is just silent.

But when I (I am a member of the club and the club president), send it out, it goes out successfully.

Why can't she send them out?

I see no email from This email address is being protected from spambots. You need JavaScript enabled to view it. to either This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. I would suggest that she check the spelling of the email addresses.

She should have received a bounce message.

What *exactly* was the email addresses she tried to send to?

Please make sure she is sending from the email address in her profile.

Thanks everyone for helping us out.

Her email address registered on the 4764.toastmastersclubs.org is This email address is being protected from spambots. You need JavaScript enabled to view it.. She sent it from that email address only. I know that for sure in two ways:

1. If she had sent it from another email account, then she would have received the bounced email from the server stating that you are not authorized to send, etc etc. She didn't receive that email.

2. She forwarded that email to me and I looked at those email addresses that she sent it to (even with magnifying lenses!) to see if there was a typo of any sort. None. See below:

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Original message

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From: arlette philogene
Date:02/27/2014 5:24 PM (GMT-05:00)
To: members-4764@toastmastersclubs.org,guests-4764@toastmastersclubs.org
Subject: Toastmasters Meeting Notes 02/22/2014


Dear Fellow Toastmasters and Guests,

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End of original message

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This is the second time this is happening. She tried to send the minutes out last meeting on 2/22 that she sent out on 2/27. No success. She tried it with this meeting that we had just yesterday. Still the same results. The server neither sends it out nor does it complain of any issue. It is just silent. No response whatsoever.

But after the last message from Steve, that you have changed the code to fix the problem and that you want her to try again, since I have already sent the meeting minutes to the members and guests on her behalf, it is not acceptable to send out a test message to them again. So I have requested her to try sending a test message, to the officers alias. I think the officers alias is a protected alias just like the members and the guests and so I think that should be a good way to test if the issue continues, correct?


Thanks again for looking into this issue for us.

Here is the text from the headers of the email that she used to forward her notes to me.

from: aapdestiny This email address is being protected from spambots. You need JavaScript enabled to view it.
to: Surya Avantsa <This email address is being protected from spambots. You need JavaScript enabled to view it.>
date: Thu, Feb 27, 2014 at 5:53 PM
subject: Fwd: Toastmasters Meeting Notes 02/22/2014
mailed-by: yahoo.com
signed-by: yahoo.com

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Original message

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From: arlette philogene
Date:02/27/2014 5:24 PM (GMT-05:00)
To: members-4764@toastmastersclubs.org,guests-4764@toastmastersclubs.org
Subject: Toastmasters Meeting Notes 02/22/2014

ok I know what is wrong.

She cannot send to both lists in the same email. Tell her to send 2 emails.

SUCCESS2 Thu Feb 27 22:24:45 UTC 2014 This email address is being protected from spambots. You need JavaScript enabled to view it. (Arlette Philogene) guests-4764 toastmastersclubs.org 4764 This email address is being protected from spambots. You need JavaScript enabled to view it. Toastmasters Meeting Notes 02/22/2014
SUCCESS2 Thu Feb 27 22:24:45 UTC 2014 This email address is being protected from spambots. You need JavaScript enabled to view it. (Arlette Philogene) guests-4764 toastmastersclubs.org 4764 This email address is being protected from spambots. You need JavaScript enabled to view it. Toastmasters Meeting Notes 02/22/2014
FAILURE: Duplicate Yahoo! Message ID Thu Feb 27 22:24:45 UTC 2014 arlette philogene <This email address is being protected from spambots. You need JavaScript enabled to view it.> Toastmasters Meeting Notes 02/22/2014 To: CC:

Thank you, I will let her know about that, But I am curious, is this a limitation just for secretaries? I was able to send the meeting minutes to both the lists in one email.

Which lists did you sent to?

I know guests and members do not work together.

Our Club Secretaries have always been sending the meeting minutes to members and guests. When they can't send for some reasons, then I do it for them.

See below:

from: Surya Avantsa This email address is being protected from spambots. You need JavaScript enabled to view it.
to: This email address is being protected from spambots. You need JavaScript enabled to view it.,
This email address is being protected from spambots. You need JavaScript enabled to view it.
date: Sun, Mar 2, 2014 at 5:59 PM
subject: ASCE Club Meeting minutes for Mar 1st 2014.
mailed-by: gmail.com

One more:

from: Surya Avantsa This email address is being protected from spambots. You need JavaScript enabled to view it.
to: This email address is being protected from spambots. You need JavaScript enabled to view it.,
This email address is being protected from spambots. You need JavaScript enabled to view it.
date: Thu, Feb 27, 2014 at 6:03 PM
subject: Fwd: Toastmasters Meeting Notes 02/22/2014
mailed-by: gmail.com

From the prior secretary:

from: Namrata Batra This email address is being protected from spambots. You need JavaScript enabled to view it.
to: This email address is being protected from spambots. You need JavaScript enabled to view it.,
This email address is being protected from spambots. You need JavaScript enabled to view it.,
Surya Avantsa <This email address is being protected from spambots. You need JavaScript enabled to view it.>
date: Sun, Jan 5, 2014 at 7:12 PM
subject: 4th January 2014 Toastmaster Meeting Minutes
mailed-by: gmail.com
signed-by: gmail.com

Your current secretary uses Yahoo and the error messages was "FAILURE: Duplicate Yahoo! Message ID" it maybe the way yahoo sends the email.

Yeah, I tend to agree with Brian about the Yahoo email address. We have special handling for those, and I think we get higher rate of issues with yahoo email.

So what is the solution? Using gmail accounts or using yahoo but sending to one list at a time? I am looking for the least disruptive solution.

I can confirm that we do not send Bounce Messages for the duplicate Yahoo Message IDs.
I am not sure what Bounce Message that we could send that would be meaningful to the user though...
If anyone has any suggestions for an appropriate bounce message, I am all ears.

I think part of this may have to do with how Yahoo! email parses the To line.

For example, if it sees two email addresses in the To line, it may send two email different email messages with the same message ID which is the root of the problem, I think.

svavantsa wrote:

So what is the solution? Using gmail accounts or using yahoo but sending to one list at a time? I am looking for the least disruptive solution.

I think sending to one list at a time is probably the best approach. I will be working to try to come up with a more elegant work around for the Yahoo email issues in the future, but for now, one list at a time.

She can pick either solution for now. change her email to someone like gmail or just send to one list at a time.

Looking at the logs, does it look like the email went out to some but not all?

no email went out from the yahoo email address when sent to both members and guests together.

Thanks! That was helpful.

Thanks to both of you for the help. I will advice our Secretary to send to one list at a time. But in the meanwhile, if you guys can fix the problem for yahoo accounts, that would be great.