TOPIC:

First, thank you for all that you do here. This site has been invaluable to our efforts to publicize our club.

Background:

We'd like to use the officer e-mails to register for other accounts (for example, Asana and Twitter), so that all correspondence regarding the other accounts goes to that e-mail. That way, we can keep the same e-mail on the other accounts, but when we change the officer in our FreeToastHost admin console, the change essentially "cascades" across the other accounts, since your server redirects the e-mail to the new officer. It saves us from ever losing control over the other accounts, since we can switch the member's e-mail address (to receive recovery e-mails) at FreeToastHost without the password on the other account. Hopefully that made sense... I think it's a good practice for an organization with continually changing leadership.

Our issue is this:

When (or if) the FreeToastHost servers redirect the e-mails, they come through as garbled text, not HTML. I attached the Asana "forgot password" e-mail that I received on my personal e-mail, which sent to This email address is being protected from spambots. You need JavaScript enabled to view it. and redirected by the server. In addition, some registration confirmation e-mails don't come through at all (Twitter, sent today at 1:07 pm to This email address is being protected from spambots. You need JavaScript enabled to view it.).

Are you able to provide any suggestions on this? Is it possible to have the server allow HTML formatted e-mails?

Thank you in advance for any help you are able to provide.
-Patrick

Is this the way it has always been for you or a recent occurrence?

I've only recently joined Toastmasters, so I don't know how the club has interacted with the FTH site before... but it's been happening ever since I took over.

I made a change today that will likely impact this. Please see if this is still an issue for you and let us know.

It appears that I no longer receive anything from Asana at my personal e-mail when I try to reset my password. Previously I received the text information that I attached.

I do not receive any redirected e-mails from Twitter either. I ask Twitter to resend the confirmation e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., but never receive an e-mail in my personal e-mail.

I found the following in our email log:You may want to check your spam/junk mail folder.

Those were from Friday, before you made the change. I tried again today and nothing came through.

I tried it at 3:41 p.m. EDT. Can you check the log for that e-mail?

I am not seeing anything in the tcmail log. Brian will have to check the other server log to see if there is anything there.

Thanks! I appreciate the quick responses.

there was only 1 email processed today, time is UTC

Mar 17 16:41:27 toastmastersclubs sendmail[10522]: s2HGfMNO010505: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:05, xdelay=00:00:04, mailer=esmtp, pri=126101, relay=gmail-smtp-in.l.google.com. [173.194.68.27], dsn=2.0.0, stat=Sent (OK 1395074487 q9si3803939qag.22 - gsmtp)

I do not see any email from you.

Ok, I do see the following in tcmail.log:

(I was looking for vped-639 before.)