Welcome, Guest

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

Page:
1

TOPIC:

Unsubscribe message 11 years 3 weeks ago #35813

Jacktar
Topic Author
Offline
New Member
Posts: 6
Thank you received: 0

This message:

Unsusbscribed This email address is being protected from spambots. You need JavaScript enabled to view it. 2013-08-04 22:44:04

and similar messages for other members, has appeared in his private email list "club officer" information box.
Where does that come from? Why? He has been having problems sending out emails to the member list from his home computer.
Not sure why.
Any suggestions?

Thanks,

Tony

The topic has been locked.

Unsubscribe message 11 years 3 weeks ago #35814

Brian Offline Administrator Posts: 10468 Thank you received: 3866	Please provide your club number in every post then we can look to see what is happening
	The topic has been locked.

Unsubscribe message 11 years 3 weeks ago #35817

Jacktar Topic Author Offline New Member Posts: 6 Thank you received: 0	That would be club 467 .
	The topic has been locked.

Unsubscribe message 11 years 3 weeks ago #35825

Brian Offline Administrator Posts: 10468 Thank you received: 3866	We will need to see the email headers to see where that email is coming from.
	The topic has been locked.

Unsubscribe message 11 years 3 weeks ago #35826

Jacktar Topic Author Offline New Member Posts: 6 Thank you received: 0	Email headers? The unsubscribe message appeared in the "Officer Notes" box in the private email address listing for Randall Krug. No emails from anywhere. He started reporting that he couldn't send an email to the members list. More than that, I can't say. I'll ask him again when I see him. Thanks, Tony
	The topic has been locked.

Unsubscribe message 11 years 3 weeks ago #35827

Brian Offline Administrator Posts: 10468 Thank you received: 3866	I am going to ask the programmer to look at this.
	The topic has been locked.

Unsubscribe message 11 years 3 weeks ago #35830

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

That message is concatenated to the end of the member notes when a guest or former member clicks an unsubscribe link in an email.

The date on it is old.

Was this member a former guest or former member that may have unsubscribed from a mailing list at some point?
(They would have had to click the unsubscribe link in an email.)

There are hidden fields that get activated when someone is unsubscribed to prevent clubs from just overriding the guest/former member's wishes by simply typing in their email address again--it basically becomes an unusable member record at that point. However, those hidden fields should be getting cleared if someone is a member.

See what you can find out about the persons history regarding whether they were unsubscribed at one point.

I may have to do a member record dump to determine if the hidden fields are still set and messing things up.

The topic has been locked.

Unsubscribe message 11 years 3 weeks ago #35873

Jacktar Topic Author Offline New Member Posts: 6 Thank you received: 0	Not sure if you are working on this at your end, but I just sent out important emails to both member and officer lists and I am get "undeliverable" emails for a lot of members. The error message says "Can't send data". Please get this corrected soon if possible. Thanks, Tony
	The topic has been locked.

Unsubscribe message 11 years 3 weeks ago #35885

Brian Offline Administrator Posts: 10468 Thank you received: 3866	We applied some additional fixes please try again.
	The topic has been locked.

Page:
1

Moderators: Pam, jliu, marc33, NotLiable, deedubbleyoo, NSB, Phyllis Kirouac

Forum

Support Requests

Public Forums