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Website Stuck on Log-in screen 11 years 2 weeks ago #35994

nic01002 Topic Author Offline New Member Posts: 3 Thank you received: 0	When I try to log in, I push the log-in/authenticate button and then nothing happens. Some members of the club do not have this issue while others have this issue. Dannon Nicholes Kroger Food for Thought kfft.toastmastersclubs.org/#null
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Website Stuck on Log-in screen 11 years 2 weeks ago #35996

Brian Offline Administrator Posts: 10468 Thank you received: 3866	Please post your club number in every post What browser and version are you using? Did you try clearing your browser cache/temporary internet files.
	The topic has been locked.

Website Stuck on Log-in screen 11 years 2 weeks ago #36001

nic01002 Topic Author Offline New Member Posts: 3 Thank you received: 0	Club numbe 742749 I did clear my cookies and temp folders. I am using Explorer 8
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Website Stuck on Log-in screen 11 years 2 weeks ago #36006

Brian Offline Administrator Posts: 10468 Thank you received: 3866	I just tested with IE8 on win xp and it worked correctly, it did take a few seconds to respond but it did work. Check your email for the authorization email.
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Website Stuck on Log-in screen 11 years 1 week ago #36147

nic01002 Topic Author Offline New Member Posts: 3 Thank you received: 0	I am still having an issue, and now I am hearing reports from the rest of my team that they are also having issues. Most of us work from the same location. I will check at home to see if it is a firewall issue. But what could be causing this?
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Website Stuck on Log-in screen 11 years 1 week ago #36148

Brian Offline Administrator Posts: 10468 Thank you received: 3866	You need to ask your IT group ..... If you are using from work are your installs of Internet Explorer 8 up to latest patch levels and is your java up to date? Does your company allow Java scripts to be run in IE8? Does your company use any desktop security software that would prevent Java scripts?
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Website Stuck on Log-in screen 11 years 1 week ago #36149

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

In addition to Brian's excellent insights, consider the following...

When you attempt to log in, your login information is sent to the server for validation/verification.

Thus, there is an intentional data transfer happening with the server at that point. The server code is the judge of who gets logged in. Your firewall must allow for that data transfer with the FTH server located on the toastmastersclubs.org domain. No data transfer = no login.

You should request your corporate IT department to whitelist (for email) and set a firewall exception for toastmastersclubs.org

Otherwise, you will need to use the website from a non-company computer.

Last edit: by SteveTheTechie.

The topic has been locked.

Where is Java used? 11 years 1 week ago #36220

slothbear
Offline
Junior Member
create things!
Posts: 28
Thank you received: 17

I'm wondering which parts of the site require Java to be up to date? I've seen a few weird things happening, but not repeatable enough to report – something like out-of-date Java might be the problem.

_why: You should create.

club number 2263055

WatertownSaturdayToastmasters.org

The topic has been locked.

Where is Java used? 11 years 1 week ago #36221

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	slothbear wrote: I'm wondering which parts of the site require Java to be up to date? I've seen a few weird things happening, but not repeatable enough to report – something like out-of-date Java might be the problem. Java is not used.
	The topic has been locked.