TOPIC:

Good afternoon,
When I attempt to enter the Membership Management page as site administrator, I get the attached screen. I am unable to access any of the pages that I should be able to work on.

Any suggestions on how to solve this problem?

Paul Scharf
Brunswick Toastmasters #4646
email; This email address is being protected from spambots. You need JavaScript enabled to view it.

As noted in my earlier post, please clear your browser cache. Once you do that, the issue should correct itself.

I've followed the instructions about clearing my cache but I still get the attached screen when I try to enter the Membership site. What might you suggest now?

Thanks.

Paul

No screen shot found.

Steve

I have added the file to this answer and have attached it below.

Paul

nada... has to be jpeg, gif, or png

How do i change a .doc into a jpeg, gif, or png?

Paul

I believe this is what you can use.

Thanks

Paul

You are getting that because you have not cleared your browser cache with the browser closed.

Would you please send the instructions again. Also I don't know what you mean by clearing the cache with the browser closed. Doesn't it have to be open to get to the area to clean it?

Paul

Paul,

Clearing your cache is different for different browsers. Look at this document. support.toastmastersclubs.org/doc/item/clearing-browser-cache

Once you have done that, close your browser, and reopen it.

Hi Roger,

I've followed the instructions about clearing my cache but I still get the attached screen when I try to enter the Membership site. Since this seems to have a simple solution can you or someone call me and walk me through the process. I've tried it about 8-10 times so far. Apparently this has happned just since some work was done in the program.

Thanks

Paul

cell - 908 420-1456

speaker we are looking deeper into your issue and will get back to you.

Thank you.

Paul

Paul,

Try now.

Sorry to say that I have the same problem.

I have to leave to go to a meeting. I will be back about 10:00pm eastern time.

I hope it will be fixed when I get back.

Thanks for working on the problem.

Paul

Should be fixed now...

Clear your browser cache and give it another go.

Sorry but it still does not work. Again I have attached the screen I get when I try to go into managing the members or even other sites. I will be gone till about 2 or 3:00pm tomorrow. I still would like to contact someone who can walk me through the possible procedure to clean my cache, if that is the problem. I've done that about 8 times now.

This is getting a little frustrating now. I hope the next response will be successful.

Thank you.

Paul

Brunswick Toastmasters #4646

I see from your screen shot that you have Chrome... you did not tell us that.

Hold down the Ctrl key then press the F5 key... done. Cache should be cleared.

Also reference: support.google.com/chrome/answer/95582?hl=en

Thank you. Done and cleared. It is working fine.

Sorry for all the messages but since I am not a teckee I only followed the previous instructions.

Sorry and thanks again.

Paul