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TOPIC:

Unable to login to our club website from the company network 10 years 9 months ago #37933

caltgilbers
Topic Author
Visitor

Hello,

I am the IT Manager at Royal Oaks Lifecare Community and we are unable to login to our club site from the company network. Our club website is royaloaks.toastmastersclubs.org/ our member id is 3335517.

I have been working the Cisco network and firewall team this week and last to determine where the issue with the Toastmasters Website is coming from and after extensive testing, tracing, and analyzing logs files the Cisco team has found it is not an issue with our network but it is coming from the Toastmaster’s server. Can someone from your network admin team please contact me and I can share the information from Cisco with you so we can get this issue resolved for our users.

thank you,

Last edit: by caltgilbers.

The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37934

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Do you have an IP address that we can check to see if it is blocked on our server?
	The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37936

Brian Away Administrator Posts: 10452 Thank you received: 3863	We will need the internet IP address you are accessing from you can get it from www.whatismyip.com/ The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37939

caltgilbers Topic Author Visitor	Our IP is . We are not blocked from getting to the website, the issue occurs after we try to login. We can get to the homepage, click login, enter our credentials, then it spins and does not go to the logged in homepage. I can send you the email from Cisco if you provide your address. My phone number is 623-815-4163.
	Last edit: by caltgilbers. The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37944

Brian Away Administrator Posts: 10452 Thank you received: 3863	Sorry we do not provide telephone support. I can log into your site royaloaks.toastmastersclubs.org with no issues. Can you log into your site from home? You can PM me the email from Cisco.
	The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37945

caltgilbers Topic Author Visitor	Yes, I can login to the site from home, but not from our corporate network. This is what cisco said " From the perspective of the ASA the server on the outside is ending the connection not allowing to continue with the next GET."
	The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37946

caltgilbers Topic Author Visitor	What does PM the email from cisco mean?
	The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37947

Brian Away Administrator Posts: 10452 Thank you received: 3863	PM = Private Message Is your proxy server issuing keep alives while it is waiting for the response from our sever? The time out of the proxy server needs to be increased. The issue is the proxy server, if you can log in from home then the issue is not the login but how the proxy server is handling the login.
	The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37949

caltgilbers Topic Author Visitor	My computer is not going through a proxy. My computer which I am testing with has a direct connection to our firewall and then out to your site.
	The topic has been locked.

Unable to login to our club website from the company network 10 years 9 months ago #37952

Brian Away Administrator Posts: 10452 Thank you received: 3863	Then it is your firewall. It is something in your environment that is causing the issue we have thousands of people using our system in financial institutions, government and military offices. I am sorry but we do not have the tools to debug your specific system.
	The topic has been locked.

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