TOPIC:

Hi

I have at least two officers who say that emails to contact@etc and officers@etc don't work and both are sending via Hotmail. For one person at least the (anonymised) failure message is:

From: This email address is being protected from spambots. You need JavaScript enabled to view it.
To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Date: Sat, 2 Aug 2014 03:06:39 -0700
Subject: Delivery Status Notification (Failure)

This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

Grateful for advice!

Cheers - Graham

Please post your club number in every post

As you have not put your club number in i cannot see if you have defined officers and contacts.

I checked and the domains seems to be defined correctly.

Can you post when entire email header in this thread so we can see the IP tracking.

Also please have them try to your numbered email addresses. contact-nnnnnnnn or officers-nnnnnnn

Thanks for the quick reply Brian. Could explain a bit more about the club number not being present please? I did add the details to my signature as per the sticky...

I'll try and get some more details and do some more tests however everything is working normally (and has been since I set things up several years ago) for everyone else. It's just these Hotmail people who have problems.

Cheers - Graham

Please provide both officer first names.
Both the following point to your club email

These addresses should work
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

So should these
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

I want to see if it is the domain or something else that is stopping the emails from your people.

Thanks Brian - names are Dave and Kate.

I see NO mail from Dave hitting the server at all, I see lots of mail to Dave. hotmail.com

I see NO mail from Kate hitting the server at all, I see lots of mail to Kate. hotmail.co.uk

Please post the complete header so we can see exactly what is going on.

Thanks for that Brian. I have requested the information, however one person is on away holiday and neither are super-technical regarding the ability to send me the complete header so it may be a few days until I can post back with more details.

I have seen a number of issues with Hotmail since MS revamped it.

I got a Hotmail account a few months ago for email testing purposes, and had a few headaches getting it to handle FTH email properly.

Your members need to pay close attention to the Hotmail email security settings... they need to look through those closely and set up FTH to be a safe sender. Other settings may also be relevant, but it took me a bit of fiddling to get it to handle FTH email properly for me.

Hi Steve

Thanks for that. You mention setting up FTH to be a safe sender - was your problem receiving mail from FTH? My problem is about sending email to FTH using the aliases. It is getting to Hotmail servers okay but then just sits there until Hotmail sends a delay message and then finally a failed message. It's like the Hotmail servers are either blacklisted by intermediate relaying servers or the FTH server is refusing the connection.

Do you know how to get full headers with IP addresses from Hotmail by any chance? My users are sending me what looks like header information but there are no IP addresses.

Many thanks!

Cheers - Graham

Brian wrote:

So should these
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

Hi Brian

These addresses fail in the same way as the southwestspeakers.org.uk ones do. Still working on getting header information.

Cheers - Graham

slabber wrote:

Hi Steve

Thanks for that. You mention setting up FTH to be a safe sender - was your problem receiving mail from FTH? My problem is about sending email to FTH using the aliases. It is getting to Hotmail servers okay but then just sits there until Hotmail sends a delay message and then finally a failed message. It's like the Hotmail servers are either blacklisted by intermediate relaying servers or the FTH server is refusing the connection.

Do you know how to get full headers with IP addresses from Hotmail by any chance? My users are sending me what looks like header information but there are no IP addresses.

Many thanks!

Cheers - Graham

Graham... I found that setting up FTH as a safe sender facilitated me sending to the lists, also. I had the same issue with sending to the lists and aliases.

It is an issue with Hotmail and configuring it properly. I know from experience.

Re: Headers... open the email, click the Actions menu, then select View Message Source. The complete email source including headers with IP addresses will show on the displayed screen. (probably in a new browser tab)

SteveTheTechie wrote:

slabber wrote:

Graham... I found that setting up FTH as a safe sender facilitated me sending to the lists, also. I had the same issue with sending to the lists and aliases.

It is an issue with Hotmail and configuring it properly. I know from experience.

Re: Headers... open the email, click the Actions menu, then select View Message Source. The complete email source including headers with IP addresses will show on the displayed screen. (probably in a new browser tab)

Thanks for that Steve. Meantime I have the headers as below although I think it just confirms that Hotmail's requests to connect to FTH are being refused.

x-store-info:D6taffyBScEUZsL+ZXbbDoZx0yi5SZysSWcuyACyqqX5lBC5730YLMWHFzxUB5+IUYMc7iobbFJHc252BbsGmZRaY7qd0y40/3SsLkKuW7k3+kJOnJxOrn03KD4XEUx41t9WtE4sEH0=
Authentication-Results: hotmail.com; spf=none (sender IP is 157.55.2.31; identity alignment result is pass and alignment mode is relaxed) smtp.helo=DUB004-OMC3S22.hotmail.com; dkim=none (identity alignment result is pass and alignment mode is relaxed) header.d=mail.hotmail.com; x-hmca=none header.id=postmaster@mail.hotmail.com
X-SID-PRA: postmaster@mail.hotmail.com
X-AUTH-Result: NONE
X-SID-Result: NONE
X-Message-Delivery: Vj0xLjE7RD0wO0dEPTA7U0NMPTk7bD0xO3VzPTE=
X-Message-Info: AuEzbeVr9u5fkDpn2vR5iCu5wb6HBeY4iruBjnutBzpStnUabbM/X3OHG1tkHI7a3kMiU15mwZkdItk0fkPUd26iJME4hbgAI/g6pso0Zyh7O0XVOq5g8hCf8Efy9J5lKkdwprP9EhP7RM0PyiUzXHkNE5r5dNzX
Received: from DUB004-OMC3S22.hotmail.com ([157.55.2.31]) by SNT004-MC4F33.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22712);
	 Wed, 6 Aug 2014 11:42:03 -0700
From: postmaster@mail.hotmail.com
To: xxxxxxxxx@hotmail.com
Date: Wed, 6 Aug 2014 11:42:02 -0700
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
	boundary="9B095B5ADSN=_01CF7C097AE1F4A1000ED337DUB004?OMC3S22.h"
X-DSNContext: 7ce717b1 - 1386 - 00000002 - C00402D1
Message-ID: <FRaqbC8wS0004429d@DUB004-OMC3S22.hotmail.com>
Subject: Delivery Status Notification (Failure)
Return-Path: <>
X-OriginalArrivalTime: 06 Aug 2014 18:42:03.0212 (UTC) FILETIME=[1D5968C0:01CFB1A6]

This is a MIME-formatted message.  
Portions of this message may be unreadable without a MIME-capable mail program.

--9B095B5ADSN=_01CF7C097AE1F4A1000ED337DUB004?OMC3S22.h
Content-Type: text/plain; charset=unicode-1-1-utf-7

This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

       contact-907029@toastmastersclubs.org




--9B095B5ADSN=_01CF7C097AE1F4A1000ED337DUB004?OMC3S22.h
Content-Type: message/delivery-status

Reporting-MTA: dns;DUB004-OMC3S22.hotmail.com
Received-From-MTA: dns;DUB126-W25
Arrival-Date: Mon, 4 Aug 2014 11:40:02 -0700

Final-Recipient: rfc822;contact-907029@toastmastersclubs.org
Action: failed
Status: 4.4.7

--9B095B5ADSN=_01CF7C097AE1F4A1000ED337DUB004?OMC3S22.h
Content-Type: message/rfc822

Received: from DUB126-W25 ([157.55.2.7]) by DUB004-OMC3S22.hotmail.com with Microsoft SMTPSVC(7.5.7601.22701);
	 Mon, 4 Aug 2014 11:40:02 -0700
X-TMN: [TrlKOa1I/FCSqmg0DjxpUpmuJR6rV17r]
X-Originating-Email: [xxxxxxxxxxxxxx@hotmail.com]
Message-ID: <DUB126-W25EE39DFDE1D422D0A09F8EDE20@phx.gbl>
Return-Path: xxxxxxxxx@hotmail.com
Content-Type: multipart/alternative;
	boundary="_581e9502-8ffa-483f-8490-e878bf2f274c_"
From: XXXXXX XXXXXXX <xxxxxxxxxx@hotmail.com>
To: "contact-907029@toastmastersclubs.org"
	<contact-907029@toastmastersclubs.org>
Subject: Test of SWS contact address
Date: Mon, 4 Aug 2014 18:40:02 +0000
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 04 Aug 2014 18:40:02.0838 (UTC) FILETIME=[80C64B60:01CFB013]

--_581e9502-8ffa-483f-8490-e878bf2f274c_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Test as per Grahams request 3.8.14
Dave  T 		 	   		  =

--_581e9502-8ffa-483f-8490-e878bf2f274c_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<html>
<head>
<style><!--
.hmmessage P
{
margin:0px=3B
padding:0px
}
body.hmmessage
{
font-size: 12pt=3B
font-family:Calibri
}
--></style></head>
<body class=3D'hmmessage'><div dir=3D'ltr'>Test as per Grahams request 3.8.=
14<div><br></div><div>Dave &nbsp=3BT</div> 		 	   		  </div></body>
</html>=

--_581e9502-8ffa-483f-8490-e878bf2f274c_--


--9B095B5ADSN=_01CF7C097AE1F4A1000ED337DUB004?OMC3S22.h--

Please have them try now

Brian wrote:

Please have them try now

I've asked them to resend test emails, but at 12:18 BST today an email that was sent on 5 August arrived from a Hotmail user. Has the problem been identified?

All hotmail users are not created equal you need to get one of the 2 who where blocked.

Brian wrote:

All hotmail users are not created equal you need to get one of the 2 who where blocked.

Sorry Brian - I'm on holiday at the moment and sneaking in the odd email so not being as verbose as I otherwise would be. The email that came through was from one of my blocked Hotmail officers ( Kate).

ok execellent

Brian wrote:

ok execellent

Are you able to reveal the cause of the problem? Is there a universal fix or do all Hotmail users need individual attention?

The hotmail uk IP where blocked because of a bing attack.