TOPIC:

Hi All - I manage Club 4370's web site (Flagship Speakers) and have properly (I think) been managing the members via Membership Management. In any case, people who I have removed completely (not even marking them as "Former member") are still getting sent e-mails when I use our "members" distribution list. Our members distribution is "This email address is being protected from spambots. You need JavaScript enabled to view it." if that helps. Would appreciate any help on this to cut down on the "whiy am I still getting e-mails" e-mails from people who no longer attend our club!

If someone can help with this topic, could you simultaneously check into the other lists, such as "This email address is being protected from spambots. You need JavaScript enabled to view it." because I don't belive that distrib list was working correctly either.

Thanks for any help/suggestions you can provide.
Tim

Please provide specifics of email addresses who are getting emails that are no longer on your list.

What do you mean the guest list is not working, specifics please.

Hi Brian. Here is an example of one. I confirmed it with her last week by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. and she received it even though her name is eliminated from the Member Management area:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks for your help.

Regardimg the "guests" e-mail problem, is it possible for you to send me a list of which e-mail addresses are covered by "This email address is being protected from spambots. You need JavaScript enabled to view it."? That would help me debug it.

The list of email in the guest list is in the admin console > Member Management they all end in [guest]

I scanned the database and there is not email address This email address is being protected from spambots. You need JavaScript enabled to view it. not sure where she got the email from.

If it happens again ask for the email header so we can see where the email actually came from.

Brian, for Sue, I explicitly sent an e-mail to "This email address is being protected from spambots. You need JavaScript enabled to view it." after making SURE she was removed entirely from the membership management area. She still replied showing she got the e-mail. There is no reason she should have seen it, and that is the reason I asked for help here. Thanks!

Per Brian: "If it happens again ask for the email header so we can see where the email actually came from. "

Someone in your club may have a forwarding rule in place that is forwarding email to the deleted member.

If we had the email header as Brian notes, we could inspect that to see if there is some forwarding going on. If you do not know what the email header is or how to get it, let us know that.

Please help us help you.

OK, I thought that if only "This email address is being protected from spambots. You need JavaScript enabled to view it." was in the address bar, that was telling you what you needed.

In any case, I am attaching the Outlook message - I don't see how it really helps further (no clue as to whether someone could be forwarding it erroneously), but let me know. Maybe I just need to tell everyone to double check their forwarding rules. Thanks!

Well, it woudn't upload an "msg" file so attached is the .txt" equivalent...

Nope. We need the email headers in the email as received by the deleted member. Have them forward what they received to you, then you will need to get the headers from that. See here for how:
office.microsoft.com/en-us/outlook-help/...age-HA101836448.aspx
office.microsoft.com/en-us/outlook-help/...ers-HA001230300.aspx

"I don't see how it really helps further" The headers in the email as received by the deleted member will have a trace of all the stops that the email took on its way to the recipient.

If you want us to help you resolve this, then you need to get us the requested information so that we can investigate.