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TOPIC:

Club 5028 website does not resolve for some users 10 years 9 months ago #38381

nicpullan
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

Hi,

Our website 5028.toastmastersclubs.org has not been resolving for some users.

I have had two users on different ISPs run nslookup without success (can't find 5028.toastmastersclubs.org) however on my ISP it resolves fine.

The two users who have had problems have IPs in the ranges 137.147.x.x and 125.209.x.x.

Any advice on how to troubleshoot next would be appreciated, this looks like a DNS issue to me however with my computer functioning fine it has been difficult to diagnose.

If this is a DNS issue is there an IP based http link to the website that we can use until the issue is rectified?

Thanks
Nic Pullan

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Club 5028 website does not resolve for some users 10 years 9 months ago #38388

Brian Offline Administrator Posts: 10451 Thank you received: 3863	Please provide their full IP addresses. We are not blocking anything that starts with those IP
	Last edit: by Brian. The topic has been locked.

Club 5028 website does not resolve for some users 10 years 9 months ago #38440

nicpullan Topic Author Offline New Member Posts: 3 Thank you received: 0	The IPs that are not working are: 137.147.132.12 125.209.128.249 Thanks
	The topic has been locked.

Club 5028 website does not resolve for some users 10 years 9 months ago #38441

Brian Offline Administrator Posts: 10451 Thank you received: 3863	We are NOT blocking 137.147.132.12 125.209.128.249
	The topic has been locked.

Club 5028 website does not resolve for some users 10 years 9 months ago #38452

SteveTheTechie
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Administrator
Posts: 11526
Thank you received: 3795

Make sure your users are typing the address in correctly. Make sure it is spelled correctly.

Also, we do not support www on the address.

In other words, www.5028.toastmastersclubs.org will NOT work.

What I would suggest is to sent them an email with the correct address in it as a link. (Put 5028.toastmastersclubs.org in the email) Tell them to click the and then report back to you exactly what they see. If they can sent you a screen shot of anything that shows on their screen (to post here), that may also be helpful.

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Club 5028 website does not resolve for some users 10 years 9 months ago #38454

nicpullan Topic Author Offline New Member Posts: 3 Thank you received: 0	I got them to try 5028.toastmastersclubs.org and also toastmastersclubs.org with no luck "Server cannot be found - 5028.toastmastersclubs.org" (However I did not request screenshots) I also had them run nslookup which works for me but not for them (see attached) All other websites reported to be working fine Attachments:
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Club 5028 website does not resolve for some users 10 years 9 months ago #38455

Brian
Offline
Administrator
Posts: 10451
Thank you received: 3863

It looks like the dns they are using is not resolving the domain.

The dns they are showing are internal network DNS possibly their routers.

With windows the tools are limited to find the DNS resolving path.

1) ask your user to reboot their modem and router. See if that helps

2) ask your user to contact their ISP and find out what the IPs of their DNS are.

3) have your users change their DNS IP to the google DNS IPs 8.8.8.8 and 8.8.4.4
developers.google.com/speed/public-dns/docs/using

The topic has been locked.